Alexandra Dinca

Experience

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  A&A Medical SRL

  Oct 2007 - Dec 2011

  Customer Service Analyst

  Managing the "Hospital department" for 40 clients in 5 counties. In charge of offers, contracting and payments.Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.• deal directly with customers either by telephone, electronically or face to face• respond promptly to customer inquiries• handle and resolve customer complaints• manage customers' accounts• maintain customer databases• manage administration• communicate and coordinate with internal departments• follow up on customer interactions• provide feedback on the efficiency of the customer service process Show less

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  Meda LTD

  Jun 2011 - Apr 2015

  Managing Partner Private Medical Center - StartUp

  Founder of family-owned private medical center, which reached after first year a turnover of +100K Euros. Part of management team overseeing financial and administrative tasks.• Monitor cash flows and decide on investments through loans of +30K Euros• Ensuring the supply management to avoid disruptions in the company's activity (equipment and supplies)• Maintain and manage contracts with company's suppliers

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  Occidental Hotels & Resorts

  Mar 2014 - Aug 2014

  International Consultancy Project

  Responsible for providing a feasible solution for redesigning the Guest Experience Department with the outcome of increasing the ORI (Online Reputation Index) by 1% which will generate ADR and RevPar growth and customer engagement.• Extensive analysis on flows and procedures in Quality Department• Conduct interviews with stakeholders in 5 hotels of the chain in Mexico and Spain• Social media planning and monitoring• Redesign the Human Resources organization charts and create job descriptions Show less

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  Academic Research

  Jul 2014 - Apr 2015

  Junior Researcher - "​ Back to the Future: Progress in Hotel Loyalty Research and Reward Programs"

  International Journal of Contemporary Hospitality Management, Volume 28, Issue 9"​ Back to the Future: Progress in Hotel Loyalty Research and Reward Programs"Performing a comparative analysis on loyalty programs of the top 10 hotel chains in the world.Working with research team to define the guidelines to be followed.Loyalty triangleInterviewsQuestionnaires coding

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  ESCP Europe

  Jul 2014 - Dec 2014

  Student Services Advisor

  Non-academic coordination for incoming students.Working closely with the Corporate Relations Manager to monitor the student's satisfaction.Seek new oportunities for partnerships between the University and third parties.Benchmark the Masters and the Scolarships and provide recommendations for improvement.

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  KOAN Consulting

  Aug 2014 - Nov 2014

  Junior Consultant

  Key words: Sustainability, Green Destinations, Corporate Social Responsibility

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  Amadeus IT Group

  Jan 2015 - Apr 2016

  Global Hotel Group team member, responsible for successful adoption of Amadeus’ Hotel products in Spain. Covering from pre-sales to post-sales process creation, ensuring coordination with all streams involved and targeted follow-up with key customers.• Define and implement pre-sales processes to ensure market readiness.• Coordinate for full product and commercial alignment with market requirements.• Coordinate with different stakeholder for transverse operational and administrative actions for specific Amadeus products- Spain, Italy, France. Show less Part of Global Hotel Group, responsible for successful implementation of Amadeus´ Hotel products and driving go-to-market activities. This includes processes creation; ensure aligned communication and coordination with remote teams, product testing and feedback gathering and pre-sales activity both for internal sales teams and customers.• Build and deliver to key stakeholders the product adoption plans, including business cases and go-to-market plans • Manage direct communication and coordination for product adoption for Spain, France and Italy• Identify and implement process improvements that drive productivity, client and employee satisfaction, and improve revenue drivers• Deliver strategic reports through effective use of Business Intelligence Tools Show less

  • Implementations - Regional Sales and Adoption Spain

    Jan 2016 - Apr 2016

  • PMO Implementations Global Hotel Group

    Jan 2015 - Jan 2016
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  Hotelbeds Group

  Apr 2016 - Oct 2016

  Supplier Relations

  Part of Taxi Time team, a Hotelbeds New Business Ventures initiative, responsible for managing end-to-end supplier relations.• Identify and pursue potential suppliers optimizing success rate and generate interest in collaboration.• Oversee new suppliers´ technical integrations to ensure their content is ready to sell asap.• Monitor performance of Live Suppliers via CMS analytics panel and Customer/B2B partner feedback.• Manage relationships with Supplier-Partners and support with closing the new strategic collaboration opportunities. Show less

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  Travelport

  Nov 2016 - Feb 2022

  Customer Implementation Project Manager

  Customers ‘first point of contact and implementation project lead, focused on successful product and solutions adoption, targeting incremental profitable segment delivery. • Define and manage the implementation project plan and coordinate all workstream leads associated with it• Gather commercial and technical requirements, develop Discovery Documents and liaise with Consulting teams for solution customizations • Evaluate resource requirements, identify risks and develop risk mitigation plans, understand product and project dependencies and conduct risk assessment• Drive Travelport´s system utilization through customized performance initiatives and training delivery programs • Drive segment production ramp-up plan, assist the Go-Live and manage the handover to Business-as-Usual Show less

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  Currencycloud

  Feb 2022 - Jun 2022

  Solutions Consultant

  Subject matter expert, helping customers understand and leverage the value of the Currencycould platform.· Run discovery sessions, deliver workshops and tailored product demos addressing the needs of the customers.· Gather technical requirements, develop Scope Documents and liaise with Sales and Customer success management teams for solution adoption and customizations.· Customers’ first point of contact for operational and technical queries during the platform or API implementation.· Troubleshoot and document showstoppers and product gaps; feed them to the product teams Show less

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  IDeaS Revenue Solutions

  Jan 2023 - now

  Client Project Manager

  Client's main point of contact, responsible for directing and managing the IDeaS solution implementation from beginning to end.- Develop project plans adapted to client’s needs and culture while maintaining the delivery standards and milestones set by IDeaS- Effectively communicate project expectations and liaise with project stakeholders on an ongoing basis to ensure successful implementation of the IDeaS solution.- Ensure transparency and visibility to the organization is provided via Salesforce.com.- Identify and resolve issues and conflicts that may arise in a project cycle.- Identify and manage project risks, assumptions, dependencies, and critical paths.- Plan schedule and track project timelines, milestones and deliverables- Proactively manage changes in project scope, identify potential crises and devise contingency plans. Show less