Dawn Coppola

Experience

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  HFW Industries, Inc.

  Mar 1996 - Aug 2008

  Administrative Assistant
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  Pillar Processing

  Sept 2008 - Feb 2012

  Client Systems

  Provided accurate, concise and on-time reporting of Bankruptcy workload via LPS Client System. Reviewed PACER for status of pending orders. Distributed workload as necessary and followed up on outstanding processes. Trained additional staff with regard to Bankruptcy process.

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  First Niagara Bank

  May 2012 - Aug 2016

  Management/Supervisor Duties:Business Continuity Plan * Disaster Recovery * Vendor Certification * Vendor Risk Management * SOX testing * Miser Release Testing * CDARS Administrator * Additional Software Administrator -FiServ, ECS Web, Moneygram * Notary Public Projects/Strengths/Efficiencies:Compiled Legacy Systems information into comprehensive listing.Researched and documented findings, continually working with IT to ensure viability of required information.Worked with Retail and IT to streamline signature card review by routing non-critical cards directly into imaging system.Decreased branch error rate through elimination of multiple workflow creation. This was cost - time saving to branches, retail and back office. Eliminated steps required for the branch to submit requests through use of revised Info Path / SharePoint site.Created SharePoint Sites for both Departments to improve communication between back and front office.Worked with Legal to ensure compliance in accordance with NYS CPLR 2308, Federal Rule 45 of Civil Procedure, Graham Leach Bliley, Bank Secrecy ACT, and Right to Financial Privacy Act. Established procedures for team to verify signatures and review Guardian and POA paperwork. Show less

  • Manager and Bank Officer - Data Quality and Research

    Jan 2015 - Aug 2016

  • Supervisor - Account Restraints & Seizures / Data Quality

    Mar 2014 - Jan 2015

  • Operations Specialist II

    May 2012 - Mar 2014
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  Key Corporate & Commercial Bank

  Aug 2016 - Apr 2019

  Manager -Section IV Commercial Client Services

  Commercial Loan - Client ServicesManage a team that handles all incoming commercial loan maintenance requests. This includes all areas from address changes to funding of commercial loans. Play a major role in the transfer of First Niagara knowledge of systems and resources. Working to incorporate that information to Key Bank processes to improve the client experience.Work closely with staff and Lines of Business to improve communication and improve current processes.

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  M&T Bank

  Apr 2019 - now

  CAM SUPERVISOR - Bankruptcy