Ana Lungu

Experience

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  JAMIE'S ITALIAN LIMITED

  May 2015 - May 2019

  Waitress & Supervisor

  •Ensuring that customers receive a high standard of service•Cashouts, opening, and closing restaurant, dealing with complaints, supervising the floor•Leading successful events for private functions

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  Hapimag

  Nov 2015 - Jun 2016

  Receptionist

  •Dealing with bookings by phone, e-mail, letter, fax or face-to-face•Completing procedures when guests arrive and leave•Preparing bills and taking payments•Dealing with complaints or problems

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  DA Languages

  Mar 2018 - Dec 2018

  Freelance Community Interpreter

  •Community Interpreter in a diverse range of community-based settings and situations, like education, health, housing, public health, and safety.

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  Enable2 CIC

  Apr 2019 - Jan 2022

  Telephone Community Interpreter

  •Utilised outstanding bi-lingual ability in Italian and Romanian to translate and book appointments for patients whilst also attending video appointments to ensure each party had full understanding of diagnosis and treatments•Successfully built relations with stakeholders in healthcare, education, housing, and public H&S environments, adapting to each individual scenario to ensure trust and comfort in all interactions•Delivered industry-leading levels of customer service, recognising the need for compassion, and discretion to build confidence in clients and ensure they felt supported Show less

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  D&D London-The Modern Pantry

  Sept 2019 - Oct 2020

  Assistant Manager

  •Run shifts with enthusiasm, coaching and motivating teams and adapting to the demands of each day•Delivering & monitoring service to the highest standards•Back office hospitality e.g., cashouts, closing & opening the restaurant, rotas, end of day admin

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  RWS Group

  Mar 2021 - now

  •Successfully supporting RWS’s status as a market leader in IP (intellectual property) translation by completing exemplary levels of proofreading, editing, coding, and translation, driving consistently accurate clinical study documents•Achieving 100% error-free COAs (clinical outcome assessment) in both paper and electronic formats, regularly receiving recognition from internal stakeholders for the outstanding quality of work, and ensuring compliance with all ISO standards•Ensuring 100% alignment between localised text and original document formats, applying a laser focus to character styles, numbers, units of measurement, table formatting, table of contents, index, and UI terms whilst complying with client specific materials including conventions, glossary terms, and legacy terms Show less •Performed internal quality tasks that achieved completely error-free, and linguistically validated COAs (clinical outcome assessment)•Closely collaborated with Department Managers and the LV Quality and Purchasing Supervisor, mitigating any risk of issues whilst supporting an environment focused on synergy•Instrumental throughout the completion of numerous diverse projects, managing stakeholders and providing insight into better ways of working, alongside analysing business performance•Acted as the ‘go-to’ member of staff for technical language translations, supporting departments to allow clear communication between the business and clients•Identifying and reconciling discrepancies in various resources to enable an efficient, seamless process for both internal staff and external clients•Determining service requests, and creating quotes for external linguists to support outstanding performance and ensure all deadlines are met•Applied outstanding levels of accuracy when reviewing documents and sending invoices to negate errors and contribute to longevity and trust in all partnerships•Heavily supported the development of up to 4 trainees at a time, contributing to consistently high performance across the team and delivering 1 to 1 feedback to create a progressive, and motivated culture Show less

  • Translator & Proofreader

    Jan 2023 - now

  • Project Quality Coordinator / Quality Specialist

    Mar 2021 - Dec 2023
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  IQVIA

  Jun 2024 - Jan 2025

  Translator & Proofreader

  •Delivered complex English to Italian translations, ensuring all deadlines and quality commitments were met, achieving a 98% on-time delivery rate.•Inspired outstanding accuracy across the department, focusing on achieving exemplary terminology, grammar, spelling, and punctuation, resulting in a 95% client satisfaction rate.•Meticulously researched industry-specific terminology for superior linguistic validations, contributing to a 30% reduction in translation errors.•Evaluated the quality of work by other linguists, providing constructive feedback and solutions, improving team efficiency by 20%. Show less