Susha Pramod

Susha Pramod

Customer Support

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location of Susha PramodBengaluru, Karnataka, India

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  • Timeline

  • About me

    E-Learning Manager at Trelleborg Sealing Solutions

  • Education

    • Sri Sathya Sai College, Bhopal

      2000 - 2003
      Bachelor's degree Business/Commerce, Computer Science 1st Division
    • Anand Vihar School Bhopal

      1995 - 2000
      1st Division
    • Sikkim Manipal Institute of Technology - SMU

      2003 - 2005
      Master of Science (MSc) Ecology and Environment 1st Division
  • Experience

    • [24]7.ai

      Sept 2008 - Jan 2009
      Customer Support
    • TalentQuest - eLearning

      Jan 2010 - Jun 2010
      Instructional Designer

      Worked as a contract resource for a client (Pearson Learning) of Purpleframe Technologies. The work involved creating PowerPoint Presentation (PPT) material for K-12 segment. Responsibility:1. Prepared tutorials for 8 lessons for the subject Accountancy2. The Content for tutorials involved the Knowledge Test at the endWorked as a contract resource for a client (Convergys) of Purpleframe Technologies. The job involved developing classroom training content for new hires of DnB (USA) Company. My job involved development of training material in the form of PowerPoint presentation, creation of assessment questions, and coordinating with the client in USA.Responsibility:1. Worked on 36 lessons2. The project involved the creation of PowerPoint Presentation, Job Aids, Frequently Asked Questions, and Assessment bank and Role Plays Show less

    • Celtycs Outsourcing Services Pvt Ltd

      Jul 2010 - Jan 2012
      Quality Analyst

      The work involved listening to conversation between the Agents and the MTS customer and audits the quality of interaction in various parameters provided by the client. I had been assigned Kerala, Tamil Nadu, Rajasthan, and Bihar circles for auditing.

    • I-Point Interactive Solutions Pvt Limited

      Feb 2012 - Jun 2013
      Instructional Designer

      Responsibilities:1. Developing online video learning courses for B.Sc. graduates of Mysore University "EMRC Project)" by creating storyboard in PPT, collecting and structuring the raw content provided by the SMEs on various topics (65 topics) of Statistic, preparing glossary, Frequently Asked Questions (FAQ) and quiz questions.2. Developing an ILT based comic design with a high level Instructional Design Approach and comic animation style approach for "Project e-Learning Trainer Skills for India Skills".3. Developing e-learning course for the employees of McGraw Hill to learn how to express their views and opinions to their supervisors in an effective way.4. "LIGA Project" This project is a solution for education and evaluation of life skills. LIGA provides rich interactive game-based content to engage and motivate students. A theme based games stall in the park is designed which involves a mixture of games and reading corner. As the students play different games, education and evaluation happen simultaneously.Collaborate with SMEs to develop scenarios and comic scripts based on each life skills for the different set of audiences.5. Developing storyboard for the employees of Adithya Birla Group on their core values using game based learning and comic animation style approach.6. Developing e-learning courses for M.Sc. IT graduates for "Sikkim Manipal University e-workbook Project". Developing storyboards in PowerPoint, and preparing assessment questions in various format i.e. crossword puzzles, descriptive questions etc. Show less

    • Aspect Software

      Nov 2014 - Apr 2016
      Instructional Designer

      The job involved upgrading the old version content into new version.Responsibility:1. Developing Virtual Instructor-Lead Training based on the new upgrades in the product.2. Developing training plans for a particular product.3. Creating e-Learning courses in TTKF tool (TT Knowledge Force) for employees, partners and customers.4. Developing Job Aids, Knowledge Validation Questions and Scenario based content primarily in the form of PowerPoint presentation and then developing the same in TTKF using animations and triggers. Show less

    • Trelleborg Sealing Solutions

      May 2016 - now

      Responsibilities:1. Guide team members to develop team strengths and improve weaknesses.2. Identify team goals, evaluate team progress and motivate the team.3. Analyze learning objectives and work closely with the SME's to understand their needs and execute the same. 4. Develop learning materials using theories and instructional strategies.5. Content editing and writing.6. Developing e-Learning course modules using Articulate Storyline 2.7. Developing micro-learning videos or explainer videos.8. Audio recording and syncing the audio with the course content.9. Reviewing storyboards and integrated courses for instructional accuracy, compliance with standards, and consistency with course design strategy.10. Publishing the e-learning course and uploading the course into LMS and Website. Show less

      • E-Learning Manager

        Apr 2024 - now
      • E-Learning Team Lead

        Oct 2020 - now
      • Sr. E-Learning Specialist

        Apr 2019 - Sept 2020
      • E-Learning Specialist

        May 2016 - Mar 2019
  • Licenses & Certifications

    • Post Graduation Diploma in Instructional Design, Symbiosis

      Instructional Design