Kaitlyn Gallagher

Experience

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  TGI Fridays

  Mar 2007 - May 2009

  Server/Hostess

  • Provide dining service for this high volume bar and grill. • Responsibilities included overseeing reservations and serving as the restaurant's representative to the public. • Greet guests, escort them to tables, and provide menus.

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  Darden

  Oct 2007 - Nov 2010

  Server/Hostess

  Worked at The Olive Garden (Keene & Manchester) and LongHorn Steakhouse (Concord) • Ensure excellent customer satisfaction in the delivery of specialty cuisine in a fast paced environment. • Possesses extensive knowledge of wines. • Greet guests, escort them to tables, and provide menus.

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  Wychmere Harbor Beach & Tennis Club

  Jun 2010 - Aug 2010

  Server/Function Prep & Server

  • Provided the service of food and drink to private membership at a seasonal private resort on Cape Cod. • Provided quality customer service for busy beach club restaurant for lunch and dinner crowd as well as special catered events throughout the summer. • Set up and broke down for events/functions as needed.

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  The Crestwood Condominiums

  Nov 2010 - Dec 2016

  • Provide back-up to the group sales manager and front desk staff in servicing in-house groups. • Communicate with meeting planners and group leaders to determine conference department requirements and details. • Aid in the coordination of all group & conference business. • Plan and coordinate food and beverage for Crestwood catered functions. • Contribute in the training and development of staff working conference functions. • Daily supervision of bell staff and front desk while accommodating guest needs at a busy ski-in ski-out condominium hotel resort in the Rocky Mountains. • In charge of the check-in and check-out of guests and owners. • Dealt with guest’s comments and complaints as needed. • Provided guests with local information and set up reservations as the hotel concierge.

  • Group Sales & Conference Coordinator

    Nov 2013 - Dec 2016

  • Front Desk Supervisor/Manager on Duty

    Nov 2010 - Dec 2016
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  The Artisan

  Jul 2011 - Mar 2013

  Breakfast Server/Hostess/Function Prep and Server

  • Provided breakfast service for a busy slope side hotel in the Rocky Mountains. • Step-up and broke down breakfast buffet each morning. • Greet guests, escort them to tables, and provide menus while overseeing reservations. • Event/function set up, service, and take down.

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  Aspen Property Management

  Dec 2016 - Dec 2021

  Concierge & Client Services Manager

  • Provide concierge services for a high end property management company