Michael Grope

Experience

• 

  Harris Interactive

  Jun 1999 - Dec 2001

  IT Help Desk Specialist

  Desktop PC Support

• 

  AT&T

  Dec 2001 - Feb 2008

  Responsible for building GSM/TDMA/CDMA cellular networks and optimizing cell sites.Cartography certified projects using MapInfo Professional and Street Atlas. Report building using data collection showing various points of failure and success in our networks. Responsible for supporting over 450 end user PCs daily by either phone, in person or remote. Responsible for any hardware or software upgrades on workstations and servers.Responsible for cable management wiring with 66 blocks and networking closets.Expert in both hardware and software components.

  • RF Field Engineer

    Jun 2005 - Feb 2008

  • Technical Support Specialist

    Dec 2001 - Jun 2005
• 

  Sodexo - Youngstown

  Feb 2008 - Jan 2021

  Responsible for supervision of Systems Engineers, Help Desk and Administrator professionals, the development and management of server projects, the assigning of project tasks and the monitoring of timeline and project milestones.Responsible for the coordination of projects with end users to facilitate maintenance, conversions, upgrades and the installation of enterprise level storage and computing solutions. • Operating Systems: Microsoft Windows Desktop & Server (multiple versions)• Productivity Suites: Microsoft Office (XP–2016), Office 365 (O365)• Remote Access & Virtualization: Citrix, Virtual Private Network (VPN)• Email & Messaging: Microsoft Exchange, Exchange Management Console• Directory & Systems Administration: Active Directory, WSUS• Database & Content Management: SQL Server Management Studio, DB2 Content Manager• Telephony Systems: Avaya Site Administration (IP and Digital phone management)• System Imaging & Deployment: Desktop Imaging and Acronis Management Console Show less

  • IT Consultant

    Aug 2017 - Jan 2021

  • Senior Manager - IT Operations

    Feb 2008 - Aug 2017
• 

  Youngstown City School District

  Aug 2017 - Aug 2018

  High School Teacher

  Taught high school students hardware, software, networking and network security as core curriculum.Focused on getting students industry credentials in MS Office, IC3 and CompTIA A+ certifications.

• 

  Norsk Hydro

  Aug 2018 - now

  • ERP Integration• MES systems• Quality Automation • Power BI and Data Analytics• Quality Applications• Document Control, Corrective Actions and Customer Claim Software Support Focus was on core IT systems that needed care and collaboration with the business and internal IT.Built software and hardware solutions for Quality Systems and compliance to standardize practices across North America.

  • IT Manager

    Oct 2024 - now

  • Applications Team Lead and Business Reporting

    Oct 2022 - Oct 2024

  • Functional Specialist / Systems Analyst

    Aug 2018 - Oct 2022