Murshidh Musthafa

Experience

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  AIESEC in India

  Jun 2014 - Mar 2015

  Member

  -Active member in AIESEC Delhi University-Managed (IGEP) Incoming Global Exchange Participants from various counties arranged meeting with various NGO's and other organisations for the internship opportunities for the exchange participants -Organised February 2015 Local congress held at Ghaziabad , Uttar Pradesh-

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  AIMS Group of Institution

  Jan 2019 - Dec 2020

  Financial Accounting Tutor

  -Good knowledge in Financial Accounting . -Experience in Tally ERP, PeachTree, Quick Book. -GST , Gulf VAT calculation. -Advanced Excel.- Supported students with interactive learning strategies and provided real business scenarios . Expert in Excel data analysis.

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  BYJU'S

  Mar 2021 - Apr 2021

  Business Development Trainee

  - Engaged with customers to effectively build rapport and lasting relationship. -Developed business pipeline and identified customer and prompted the sales.- Enhanced sales techniques to strengthen the business development efforts.

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  Tech Mahindra

  Jun 2021 - Oct 2021

  Customer Support Associate

  •Offered advice and assistance to customers, paying attention to special needs and wants.•Answered customers’ telephone calls promptly to avoid on-hold wait time.•Consulted with the escalation team or back-end team to resolve discrepancies and created expert solutions.•Provided seller support on refund, clarified enquiry regarding the seller’s inventory, shipping details, payment related queries, and escalated the buyers’ complaints regarding particular products.

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  Tritek Consulting Limited

  Oct 2022 - Mar 2023

  Business Analyst

  Tritek Consulting is a magnificent, award-winning IT Training company, which specialises in Project Management and Business Analyst courses and offers live project experience.The most recent project I was working on with Tritek was to create a digital experience platform for managers to monitor sales and marketing processes.•Worked with teams and important stakeholders to understand and agree on requirements, as well as used great interpersonal skills to break down complicated ideas for non-experts.•Communicated effectively with stakeholders to gather requirements and ensure their needs were met•Produced process mapping for AS-IS and TO-BE processes, delivered use case diagrams, and presented user storied for the product owners.•Produced detailed specification documents and process maps using MS Visio and Lucid Charts, and regularly reviewed changes to business processes to identify changes to requirements.•Knowledgeable in IT technologies, trends, and development approaches, and familiar with JIRA and Confluence used to manage projects using Agile-Scrum methodology.•Developed Wireframe for the product owners to understand the process better and more clearly. Show less

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  The Barnet Group

  Nov 2023 - now

  Investigating Stage 1 & 2 Complaints, Analysing and Reporting to the Senior ManagementProviding Stage 1 Complaint Response to the Complainant DocumentationLiaising with Repair, Housing, Disrepair, and Major and Planned Workers teams. Dealt with VIP enquiries and Complaint responses via Emails Documentation, Ticket creation through the Halo service platform, raising repair orders if necessary, and coordinating with the repair team to ensue all the housing repairs and done on time and efficiently.

  • Complaints Investigation Analyst

    Mar 2024 - now

  • Customer Resolution Officer (VIP Response Handler)

    Nov 2023 - Mar 2024