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Aarif Sultan Mohammed

Aarif Sultan Mohammed

Collections Representative

Followers of Aarif Sultan Mohammed148 followers
location of Aarif Sultan MohammedVisakhapatnam, Andhra Pradesh, India

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  • Timeline

  • About me

    Product Support Consultant @ Zenoti | Ex: GOC, Amazon, HSBC

  • Education

    • Punjab Technical University

      2010 - 2013
      Bachelor of Business Administration - BBA Human Resources Management/Personnel Administration, General 68%

    • Symbiosis Centre for Distance Learning

      2015 - 2017
      Master of Business Administration - MBA Human Resources Management/Personnel Administration, General 60%

      Post Graduation Diploma in Business Administration.

  • Experience

    • HSBC

      Mar 2016 - Oct 2017
      Collections Representative

      Secured and unsecured loans. Collections Department.

    • AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED

      Oct 2017 - Nov 2020
      Resolution Specialist

      Started as a retail specialist for North American customers through chat and got an opportunity to handle complex issues of customers and also was trained in numerous processes to handle concession abuses, price match concerns, student prime issues, etc. Also served as an SME for sometime.Then moved to Woot process which is the sister company of Amazon for international voice process where I handled issues varying from simple to complex cases and got hands on experience to handle irated customers over the phone.Served as an SME, gave inputs to improve in the meetings with the business team. Trained new agents for some period. Raised tickets for investigation etc.Later moved to DART team (Supervisor) for North American customers, where we guided the L2 agents to handle customer queries effectively and efficiently. Handled escalations chats etc. Show less

    • Google Operations Center

      Nov 2020 - Dec 2022
      Senior Customer Support Executive

    • Zenoti

      Feb 2023 - now
      Product Support Consultant

  • Licenses & Certifications

    • IAB Digital Ad Operations Certification

      Google Operations Center
      Dec 2020
      View certificate certificate