Michael Robertson

Experience

• 

  Capital One

  Jan 1998 - Apr 2001

  Site Analyst/Help Desktop

  Desktop support of several applications including: Microsoft Office, Lotus Notes, CCMail, Internet Explorer, Netscape, Visio, Project, and numerous “in-house” applications.Supported Operating Systems: Novell 4.11-5.0, Windows NT, 2000, 95, 98, UnixLotus CCMail Administration, Novell and NT network Administration.Automated new software distributions using Novell Aots and the Nal Application Launcher.

• 

  SunTrust

  Apr 2001 - Jul 2008

  Desktop Support

  Image computers using Ghost, Altiris, and SCCM.Work daily on trouble tickets generated in CA Service Desk System.Provide support to SunTrust employees located in the building and remote support to associates located across the US.Provide Executive Support to upper management and their Administrative Assistants.Assist in the creation/testing of new desktop images.Responsible for deploying desktops and laptops to new staff.Act as a technical resource on projects.Responsible for helping new Account Managers setup their home networks to access SunTrust VPN.Train and mentor new technical staff to aid in their development.Service HP Laserjet Printers.Provide end user training classes on Outlook and accessing SunTrust VPN.Responsible for backing up critical development desktops, using Symantec Ghost.Provide great customer service to end users, by completing work orders on time. Must uphold the Levels of Service found in our Service Level Agreement.Responsible for patching phones in data closets. Show less

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  Apex Computer Systems

  Jul 2008 - Oct 2015

  Customer Engineer

  Image computers using Ghost, Altiris, and SCCM.Work daily on trouble tickets generated in CA Service Desk System.Provide support to SunTrust employees located in the building and remote support to associates located across the US.Provide Executive Support to upper management and their Administrative Assistants.Assist in the creation/testing of new desktop images.Responsible for deploying desktops and laptops to new staff.Act as a technical resource on projects.Responsible for helping new Account Managers setup their home networks to access SunTrust VPN.Train and mentor new technical staff to aid in their development.Service HP Laserjet Printers.Provide end user training classes on Outlook and accessing SunTrust VPN.Responsible for backing up critical development desktops, using Symantec Ghost.Provide great customer service to end users, by completing work orders on time. Must uphold the Levels of Service found in our Service Level Agreement.Responsible for patching phones in data closets. Show less

• 

  CompuCom

  Oct 2015 - Dec 2015

  Desktop Support Analyst

  Image computers using SCCM.Work daily on trouble tickets generated in CA Service Desk System.Provide support to SunTrust employees located in the building and remote support to associates located across the US.Provide Executive Support to upper management and their Administrative Assistants.Assist in the creation/testing of new desktop images.Responsible for deploying desktops and laptops to new staff.Act as a technical resource on projects.Responsible for helping new Account Managers setup their home networks to access SunTrust VPN.Train and mentor new technical staff to aid in their development.Provide end user training classes on Outlook and accessing SunTrust VPN.Responsible for backing up critical development desktops.Provide great customer service to end users, by completing work orders on time. Must uphold the Levels of Service found in our Service Level Agreement.Responsible for patching phones in data closets.Place equipment and part orders using internal and external websites.Process Asset Management request to remove and retire old equipment. Equipment is processed and shipped offsite. Show less

• 

  New Kent County

  Dec 2015 - now

  Provide daily technical support to county employees.Active Directory and Exchange Administration.Deploy/replace desktops and laptops when required.Support Dell desktops and laptops.Install, mount, and configure servers.Deploy Symantec Endpoint Protection to all county assets.Support Cisco VOIP phones.Order equipment and software as needed.

  • Assistant Chief Technology Officer

    Jun 2021 - now

  • Senior Technology Specialist

    Dec 2015 - now