Upkar Singh

Experience

• 

  Wipro

  Feb 2001 - May 2008

   Served as the central point of contact and primary client interface for Treasury application portfolio (Avantguard integrity– Sungard, Bancware – Sungard, Profitablity analysis system – Acorn, Control assertion report etc) Integrity, related issues.  Responsible for the full lifecycle development and implementation program and technical activities to ensure successful project execution and meeting of requirements.  Performed successful delivery of application development, systems integration, and product installation/customization services while ensuring that assigned projects adhere to the approved life cycle work patterns, standards, and procedures for solution delivery.  Managed activities at vendor coordination level to get the technical solution.  Defined and implemented development plans for assigned projects in order to increase staff`s knowledge and skills in the areas of project management, requirements management, and technology capabilities.  Participated in proposal writing for upgrade and enhancement at Infrastructure activities and presentations. Show less

  • Technical Project Manager / Onsite Coordinator

    Jun 2003 - May 2008

  • Technical Lead

    Jun 2002 - May 2003

  • Sr Systems administrator

    Feb 2001 - May 2002
• 

  Wipro

  Jul 2008 - Nov 2016

  Company: BANKING AND PAYMENT PROCESSING COMPANY, OHTitle: PROGRAM / DELIVERY MANAGERDates: 2011 - Nov 2016Description: Responsible for hosting workshops for COXs, VPs and Directors, Lead the entire RUN & Operate engagement including building new engagement, managing Quarterly, half yearly and Annual customer satisfaction survey, productivity improvement, Automation, budgeting, resource management and maintaining the profitability for the account. Streamline security and audit process for overall engagement by enabling automated patching and vulnerability remediation solution. Implement automation, self-healing, and predictive analysis, event correlation in order to eliminate the manual tasks, daily mundane activities and prevention of manual error. Implement SLA based service, Self-Provisioning Server portal POC in private cloud environment and define process for incident, change and service request, involve in Data Center transition and transformation initiatives, and apply Infrastructure Testing POC engagement. Handle TCV over $12 M for infrastructure and application support projects, device Platform based application Support engagement in managed service mode, assessment of payment gateway environment from Resiliency and Scalability perspective.Improve application stability, reduce time for middleware applications, and streamline incident management, managed converting medium programs into managed service mode from staff Aug engagement.Deliver productivity through optimal resource by cross training, maturing documentation process and following service delivery framework, implemented automation initiatives, self-healing and incident handling. Host major events- End User Transformation, Self-portal - Server provisioning, Tools Rationalization, and Infrastructure as a Service, Public and Private Cloud Show less Company: WIPRO TECHNOLOGIES, ACTIVE TRADING COMPANY – FORTUNE 500 - DENVER, COTitle: DELIVERY MANAGERDates: 2008 - 2011Description: Accountable for commitments made on behalf of Wipro to the client, including service level agreements, resource demand and cost of delivery, developed the global delivery team within budget constraints. Upgraded the Identity management platform and enabled Single Sign ON function across organization in order to meet the security compliance. Handled Remedy platform upgrade engagement from planning & deployment perspective.Successfully oversaw a team of 80+ resources both onshore and offshore in support of a US based Investment and Active trading company and increased TCV from 1M to 6M for Infrastructure engagement. Implemented EUC monitoring engagement for 20K workstations across 6 locations, application packaging solution in Core model for 300 plus applications, started remedy support engagement with RFP process.Diligently handled Microsoft Early adopter’s program execution for Windows 7 as POC for 1000 workstations. Direct interaction with senior leadership at the executive level from both Wipro and the client. Show less

  • Program manager

    Mar 2011 - Nov 2016

  • Delivery Manager

    Jul 2008 - Feb 2011
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  NTT DATA North America

  Nov 2016 - now

  • Sr.Client Delivery Executive

    Nov 2022 - now

  • Client Delivery Executive

    May 2020 - Nov 2022

  • Delivery Director

    Nov 2016 - May 2020