Frank Carcelli

Experience

• 

  The Cellular Connection

  Apr 2017 - Jan 2019

  Manager In Training

  Provide industry-leading customer service by going above and beyond to ensure all aspects of a customer's needs are met and every client has a positive experience.Pursue additional sales opportunities by phone and in person. You will be expected to call existing and potential new clients on a daily basis to grow the business.Ensure all appropriate documentation and data entry is complete.Assist in the administrative functions of the store, including cash management and asset protection of store inventory.Reconcile cash (bank deposit, safe fund/till fund, daily financial transactions) and follow bank deposit procedures. Perform reporting functions as required.Manage customer service concerns and create lasting customer relationships by providing personalized recommendations and frequently following up.Maintain store appearance.Flexible to work in multiple locations.Adhere to all company policies and procedures.Other duties include activating devices, processing customer account changes and bill payments, assisting with billing inquiries, troubleshooting and upgrading devices, and processing price plan changes and upgrades.I was also selected as a Manager in Training program participant and participated in an extensive management course and graduated with high praise from the program. Show less

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  Wayfair

  May 2021 - now

  • LEAP Program Facilitator and Coach

    Mar 2022 - now

  • LEAP Participant

    Jan 2019 - now

  • Sales Trainer

    May 2021 - Mar 2022