Jonathan Maher

Experience

• 

  Circuit City

  Sept 2005 - Jun 2007

  Product Specialist

  Specialized in the sales of televisions and home theater systems. Assisted customers both in store as well as over the phone with audio and video connections. Achieved award for most comcast cable subscriptions in the month of October 2006.

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  Knollwood Country Club

  May 2007 - Oct 2007

  Bag Room Attendant

  Responsible for the organization and storage of over 500 club member golf bags. Assigned and managed order of caddy loops. Maintained condition of all practice putting greens and driving ranges. Established relationships with members ensuring the highest possible level of customer service.

• 

  Enterprise Rent-A-Car

  May 2008 - Aug 2010

  Driver/Porter

  Responsible for the transportation of customers to and from office locations as well as various local service locations. Also responsible for the preparation of rental cars and trucks as well as lot organization. Established and maintained good rapport with local car dealerships and auto service garages by providing excellent customer service.

• 

  University Information Technology Services

  Aug 2010 - May 2011

  Technology Center Consultant

  Provide technical support for students and teachers including print services, network connections, software troubleshooting, lab oversight, printer maintenance, as well as servicing general questions about technology at Indiana University.

• 

  Discover Financial Services

  May 2011 - Aug 2011

  Business Technology Intern

  Project Management Intern in the Business Technology department.

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  Discover Financial Services

  May 2012 - Jan 2015

  Project Manager / Business Analyst

  Spearheaded business technology efforts for high-value corporate flagship projects, including the DiscoverIT Card rollout. Led a team of six and guaranteed adherence to all deadlines for coordination of technical updates.Highlights of accomplishments in this role include:• Contributed to marketing activities and operations linked with key features implementation and enhancement.• Facilitated successful completion of technical updates for top-notch service provision to millions of consumers. • Cultivated strong stakeholder relationships, streamlined cross-functional communication, and guaranteed attainment of all project milestones within defined timelines and budgets. Show less

• 

  Productive Edge

  Apr 2015 - Aug 2016

  Promoted to conduct regular project reviews and guaranteed compliance with quality standards and set requirements. Fostered a collaborative and positive team environment that encourages creativity, accountability, and high performance.Highlights of accomplishments in this role include:• Transitioned from Project Manager to Project Manager II due to consistent high performance and effective client engagement.• Ensured seamless management of 10 clients and delivered tailored ad-hoc consulting services in weekly meetings.• Attained 100% client retention by addressing diverse needs, from WordPress site management to project planning.• Coordinated internal resources and third parties/vendors for the flawless execution of projects. Show less Steered execution of all endeavors linked with issue, risk, and relationship management and recommended robust solutions to meet short- and long-term objectives.Highlights of accomplishments in this role include:• Oversaw a portfolio of 10 clients and prioritized specific needs, boosting customer retention by up to 20%.• Navigated challenges of limited resources and steep learning curves by leveraging strong problem-solving skills.• Headed Agile SDLC development processes and aligned business vision with strategic and tactical impacts across client, enterprise, and executive levels. Show less

  • Project Manager II

    Feb 2016 - Aug 2016

  • Project Manager

    Apr 2015 - Feb 2016
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  ThinkTime

  Aug 2016 - Jun 2018

  Product Owner - SAAS Startup Within Productive Edge

  Managed delivery timelines and resource allocation, adhering to budgeted schedules. Supervised four direct/12 indirect reports while translating business requirements into product roadmaps with a focus on feature enhancements in partnership with stakeholders. Maintained high satisfaction levels, providing top-tier customer support while resolving inquiries and issues promptly.Highlights of accomplishments in this role include:• Recorded significant growth by amplifying client base from one to eight, with contracts averaging $2M each within six months. o Implemented team structures, streamlined workflows, and introduced key metrics to optimize scalability. o Operated with company leadership to uphold strategic alignment and operational success despite offshore development challenges.• Boosted customer engagement, crafting intuitive and visually appealing user interfaces in collaboration with design and development teams. Show less

• 

  Slalom Build

  Jul 2018 - now

  Promoted to lead 12 indirect reports as well as cross-functional teams in crafting comprehensive IT solutions, implementing Agile/SAFe Agile methodologies, and guiding organizational change initiatives. Maintain seamless communication with clients, leveraging expertise in customer relationship management (CRM). Oversee project delivery and drive product development and sales operations.Highlights of accomplishments in this role include:• Identified roadblocks, restructured workflows, and secured client resources, revitalizing three failing projects while acquiring contracts ranging from $2M to nearly $500M over five years. • Played a vital role in the professional growth and development of three junior solution architects to establish a supportive and engaging learning environment.• Resolved client-driven development requirements, regained project momentum, and achieved timely, budget-compliant delivery, leading to a 40% boost in customer satisfaction rate.• Directed Agile application development through valuable insights and ensured successful project execution with Agile leadership and change management. Show less Teamed up with stakeholders and 8-10 indirect reports to gather requirements, understand business processes, and define technical requirements for projects.Highlights of accomplishments in this role include:• Transformed client requirements into actionable user stories and guided multi-functional teams in product development to warrant timely and budget-compliant delivery. • Engineered automation systems for a client in the oil and gas sector, bringing a 50% increase in project velocity and sustaining consistent, on-target deliverables over two years.o Overhauled manual processes and devised a custom solution to automate storage and distribution operations.• Evaluated new technologies, frameworks, and methodologies to strengthen technical capabilities and competitiveness. Show less

  • Solution Owner - Senior Architect

    Mar 2020 - now

  • Solution Owner - Architect

    Jul 2018 - Mar 2020