Sameer M Mohammed

Experience

• 

  Aero Group | Heathrow Airport

  Dec 2012 - Nov 2014

  Graduate Project Engineer

  Developed and maintained all quality documentation in accordance with the Department for Transport (DFT), CivilAviation Authority (CAA), Heathrow Airport & ISO 9001 accreditation requirements, ensuring accuracy and consistency• Analyzed safety standards and diligently complied with regulations set by "British Airport Authority" (BAA) and"Department for Transport" (DFT), prioritizing the safety of operations.• Collaborated closely with the training department, ensuring Aviation Maritime Act legislations and policies weremeticulously incorporated.• Into training programs, promoting a culture of safety and compliance• Efficiently raised work orders and permits for airport works, expertly negotiating with suppliers and purchasing items atoptimal cost• Assisted in managing Quality Control and Maintenance Projects, contributing to successful project delivery and customersatisfaction.• Actively participated in meetings, authored detailed reports, and delivered impactful presentations to managers andclients, effectively communicating project progress and results• Solely entrusted with the responsibility of performing reliability tests and securing associated permits for maintenanceactivities, resulting in streamlined processes and reduced turnaround time.• Facilitated seamless coordination with engineers and contractors, ensuring daily progress aligns with customerrequirements and project goals.• Attended on-site meetings and organized routine servicing schedules, ensuring timely completion of scheduled tasks andminimized downtime.• Prepared records of process strategies and improvements, contributing to efficient workflow and adherence to qualitystandards. Show less

• 

  Cummins Inc.

  Dec 2014 - May 2019

  • Process Improvement and System Implementation:Successfully implemented new monthly performance reports, improving internal processes and service interventionlogging (CRM), SRT, and Warranty systemThese enhancements resulted in more efficient service operations and better tracking of service-related activities.• Global Service Escalation Leadership:Led the weekly global service escalation meetings, providing visibility and support from cross-functional leaders.This collaborative approach ensured the prompt resolution of escalated issues and enhanced customer satisfaction.• Product Development and Reliability Monitoring:Led product development teams and problem-solving efforts by monitoring and reporting reliability data from field testengines or components.This data-driven approach facilitated continuous improvement and ensured product reliability.• Communication of Technical Information:Ensured that new technical fixes and service procedures were effectively communicated to the service organizationthrough Service Bulletins and service newsletters.This proactive approach improved service efficiency and customer satisfaction.• Project Monitoring and Issue Escalation:Monitored project progress and tracked technical deliverables, escalating blocking issues when necessary.This proactive approach ensured timely project completion and mitigated potential roadblocks.• Training and Support to Distributors:Provided training and support to distributors (service providers) to address product issues and offer solutions for complexand critical problems.This knowledge-sharing initiative improved the overall service capabilities of the network.• Service Engineers' Work Logs and Training:Maintained up-to-date service engineers' and service providers' work logs and training requirements.This systematic approach ensured a skilled and capable service workforce.• Promotion of Service Capability Programs Show less • Project Alignment and Cost Management:Ensured projects and TSRs aligned with the business goal tree, optimizing customer skills, and making informed decisionsto minimize unnecessary expenses.• Complex Diagnostic Support:Provided expert diagnostic support for complex and hard-to-diagnose warranty and non-warranty repair events,resolving technical challenges efficiently.• Customer Liaison and Support:Acted as a key point of contact for customers, addressing failures, warranty decisions, and failure modes.Delivered continuous support through field visits and clear explanations of products and service interventions.• Technical Collaboration and Issue Resolution:Collaborated with Cummins field service engineers, Quality, and manufacturing teams to identify, define, and prioritizeservice issues.Developed long-term solutions for less complex service challenges.• Technical Assistance and Customer Support:Utilized specific technical knowledge, training, and published literature to assist customers with repair, service, andproduct use inquiries.Managed and supported the Customer Assistance team with Parts, AVR inquiries, Process maps, QSI documents, WI's,SRTs, and Monthly reports.• Product Performance Monitoring:Actively participated in reviews to ensure the serviceability of new components and products, monitoring new productperformance for continuous improvement• Service Literature Development:Played a key role in creating initial publications and subsequent revisions of service literature, ensuring accurate and up-to-date technical documentation.• Manufacturing Process Development:Developed manufacturing processes and controlled documentation for producing new alternators using advancedequipment and tooling, ensuring efficiency and product quality.• Test Equipment Maintenance and Performance Testing:Maintained all test equipment, scheduled equipment installations, and conducted tests on products, guaranteeing Show less

  • Senior Technical Specialist | Service Operations

    Nov 2017 - May 2019

  • Service Operations Engineer

    Dec 2014 - Oct 2017
• 

  Network Rail

  Jun 2019 - now

  Senior Plant Engineer