Moses Kisoi

Experience

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  United Nations

  Jan 2007 - Jan 2008

  Procurement Assistant

  Main Responsibilities Drafting of bid abstracts for comparative analysis and processing procurement requests Conducting market research through the internet on various items required by the sections clients and identification of new companies suitable for registration Entering invoice information in the e-Invoice Tracking System and updating the procurement databases  Ensuring that contracts are awarded based on the best value for money source selection Drafting written presentations to the Local Committees on the contracts. Show less

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  Safaricom

  Oct 2008 - Mar 2011

  Retail Operations Team Leader

  Main Responsibilities Ensuring that the retail branch achieves the projected Revenue targets, customer delight index and unsurpassed overall customer service while identifying key customer stratifications, interests and needs Improve processes to ensure increasing revenue by exploiting new and potential avenues available but not being utilized to place high yield accounts and make a return to the business;  Develop cycle plan of activations, overseeing the branding of the retail outlet activations, accounting for activation expenses and daily sales reporting of the activations impact. Ensuring compliance to statutory requirements for carrying out market campaigns such as county licenses and permits as well as being accountable for all cash and stock. Overseeing daily cash collections and banking while ensuring that banking slips are delivered on a daily basis by the CIT (cash in Transit) company. Motivation, need assessment ant training of retail agents, retail representatives, merchandizers, cashiers and stock controllers Supervising the day-to-day stock management for the retail center by ensuring sufficient stock is available and ensuring reconciliation of daily stock movement.  Develop, and review the retail planning procedures and policies in line with company procedures and market dynamisms Show less

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  Super Group Companies- Superdoll

  Mar 2011 - Dec 2012

  Expatriate-Regional Sales and Customer experience Manager

  Main Responsibilities My duties included Developing and implementing the retail marketing strategy for automotive fast moving consumables and the Doll trailer brand from Germany while ensuring all customer impacting controls are closely monitored and reviewed with the aim to improve customer service and reduce customer complaints to zero. Coaching, motivating and developing the sales team to deliver an excellent customer experience on each and every contact, whilst achieving and ultimately exceeding customer expectations. Developing and implementing the company’s quarterly marketing plan with clear strategies to achieve them specifically for Hella, Corghi & Fini, BPW, TMD friction, Wabco, Jost, Hyva, VBG, Varta, Optima, Michelin and BF Goodrich franchises. Actively seek marketing data and continually review the products offerings to ensure that they remain relevant. This included use of tactical communication tools, campaigns, field activations etc. Driving the company’s brand image and conducting surveys on market perception of the brand as well as Collecting and collating market intelligence/research on competitor activities and other market trends for competitive advantage. Managing and maintaining relationship with partners especially with contracted companies, dealer network, key customers, production line, receipting and distribution. Preparing the required periodic management and activity reports on marketing trends, competitor analysis in the country, marketing performance, customer experience reports etc. Show less

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  MTN Business Kenya

  Apr 2013 - now

  Key Sector Manager

   Identify market opportunities and acquisition of new business  Assist, support and coordinate sector managers so as to achieve both team and individual quota bearing ratios Plan and prioritize personal sales activities and customer/prospect contact towards achieving agreed business aims Identifying strategic plans for success of the customer and profitability of the company. Understand the customer's business and IT strategy; map these requirements to industry trends, as well as with existing customer requirements where MTN Business’ solutions provide value. Plan and manage personal business portfolio/Key account business with the aim of upselling & cross selling Ensure zero churn and grow revenue from assigned key accounts Monitor and report on market and competitor activities and provide relevant reports and information. Show less