
Jonathan Guhl
Customer Experience Coordinator

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About me
Account Manager at Bam Outdoor
Education

Heritage Christian School
2002 - 2010Activities and Societies: Football Track Basketball In-house school Plays/Drama Jog-a-thon

Anderson University
2010 - 2014Marketing Strategy and tactics GraduatedActivities and Societies: Football- (2010-2013) Track-2012 Intramural Basketball
Experience

The TJX Companies, Inc.
Aug 2014 - Oct 2015Customer Experience Coordinator- Supervised all customer and employee interaction and handled any negative or positive experiences or mishaps.- Held company meetings for district management and employees.- Scheduled minor influences to the hiring process, close down the store and cash registers. - Pushed promotions such as our loyalty credit and access cards along with any current fundraising. - Trained new associates on Customer Service and the cashier’s check out process.- Managed our customer service line, returns and layaway. Show less

SBM Management Services, LP
Dec 2015 - Sept 2018Primarily oversaw the implementation and compliance of the Safety functions on site, EHS trainings and procedures applicable to Eli Lilly and supporting/managing the building maintenance services. Essential duties/responsibilities were:-Conduct safety training's for all 300 personnel on site-Be knowledgeable of safety requirements and ensure safety policies and procedures are implemented at Eli Lilly-Conduct new hire orientation and assist the on-boarding process -Routinely audit employees, assure and enforce PPE protocol or other related safety requirements are being follow for both General Administration (GA) and GMP/Laboratory space at Eli Lilly -Manage the Accident/Incident investigations. Help gather information, data, and testimonies related to the incident Show less Developed work schedules to ensure contracted services levels are achieved. Inspected and evaluated physical conditions of establishment for program compliance, i.e. safety, quality, and service. Audit and maintain inventories, supplies, and equipment. Implemented organization policies and goals. Analyzed budgets to identify areas in which reductions could be made. Participates in the development of program/process improvements. Maintained a safe work environment for self and employees by ensuring compliance with local, state, and federal regulations. Directed personnel who are engaged in facilities operations. Assisted with human resource concerns and issues. Show less
EHS/Operations @ Eli Lilly
Jul 2016 - Sept 2018Assistant Operations Manager
Dec 2015 - Jul 2016

Rehab Medical
Dec 2018 - May 2022Area Manager
Midwest Landscape Industries, Inc.
May 2022 - Mar 2023Commercial Account Manager
Jay-Crew Landscape
Mar 2023 - Dec 2023Account Manager
Licenses & Certifications

10-hour General Industry Safety and Health
OSHA
Aerial Work Platform Operator training
Sunbelt Rentals, Inc.
Fork lift trained
DecksDirectJan 2019
Languages
- spSpanish
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