Allison Roth, M.S.

Experience

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  Syracuse University

  Aug 2011 - May 2015

  Ticket Sales | Carrier Dome

  • Interact with the customers to sell tickets to events at the Carrier Dome• Solved many issues that arose with the Ticketmaster system, which included conflicts with purchased tickets and lost or forgotten tickets.

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  Institute for Veterans and Military Families - IVMF

  May 2012 - Nov 2015

  Assistant | Entrepreneurship Bootcamp for Veterans'​ with Disabilities

  • Guided more than 450 veterans and military spouses through Phase I and II of the Entrepreneurship Bootcamp for Veteran (EBV) and Entrepreneurship Bootcamp for Veterans’ Families (EBV-F) entrepreneurship programs.• Assisted program staff during Phase I of the program by coordinating registration, interviewing participants, maintaining Blackboard classrooms, mailing materials and textbooks to participants, coordinating travel, and developing staffing plans for Phase II.• Attended Phase II residency events to assist with on-site event management to include overseeing participant check-in, training and supervising IVMF staff and students, providing assistance and support to participants, and ensuring smooth setup and execution of events.• Supported administrative operations, to include budget and inventory tracking, preparing and submitting invoices and travel reimbursements, maintaining student files, creating a standard operating procedure for new employees, and supervising other IVMF student interns. Show less

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  Institute for Veterans and Military Families - IVMF

  Jan 2020 - Oct 2021

  • Advise, coach and mentor participants enrolled in the Onward to Opportunity (O2O) program pursuing an industry certification in one of 30+ business or technology pathways; directly supporting more than 14,000 total learners and assisting more than 8,100 learners complete all program requirements toward earning their industry certification.• Support the Advising Services Manager by making exam fee payments on behalf of students who complete the O2O program, providing cohort-wide updates to students, briefing internal and external stakeholders, and serving as a program spokesperson.• Utilize Salesforce to conduct student profile management, create and run reports, design and distribute dashboards, provide critical information and/or trends to program leadership, and inform policy making-decisions based on data.• Serve as the team’s subject matter expert for the Percipio learning management system, create and pull specific team reports, upload and manage custom content, build and control new user attributes, and oversee batch updates of student information and program data.• Spearhead initiatives within the department to streamline processes and strategic-level policies to improve the internal and external user experience, through the development of new resource documents, training guides, information videos and other key materials.• Assist other IVMF programs by volunteering time and talent, and helping with event planning and execution, marketing and recruiting efforts, supporting participant needs or questions, and conducting after action reviews to improve programs and user experience. Show less • Assisted the Onward to Opportunity (O2O) program User Experience Manager with the program-wide transition from Skillsoft 8i to the Percipio learning management system.• Served as the subject matter expert for the Percipio integration; tasked with leading program-wide training sessions, developing new guides, and managing company settings.• Identified opportunities and areas of improvement within Percipio that streamlined organization processes, and improved user experience and efficiency, including standardizing course syllabi, schedule, and supporting documents formats. Show less

  • Advisor | Onward to Opportunity

    Dec 2015 - Oct 2021

  • User Experience Intern

    Jan 2020 - May 2020
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  Syracuse University College of Professional Studies

  Oct 2021 - now

  Office of Professional Acceleration and Microcredentials

  • Operations Manager | Professional Acceleration and Microcredentials

    Jan 2024 - now

  • Operations Specialist | Professional Acceleration and Microcredentials

    Oct 2021 - Dec 2023