Patrick J. Flanagan

Experience

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  Queen's Executive Education

  Apr 2013 - Dec 2016

  Client Experience Team

  - Assisted program managers with the execution of one to three week long executive education programs - Responsible for ensuring clients met their personal objectives while at Smith and left with a positive impression of Queen’s and the School of Business- Used my project management skills to guarantee the wide range of activities and services were always available to clients

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  RBC

  Mar 2017 - Jun 2018

  Client Advisor, Cards Sales and Service

  - Provided professional and responsive customer service to clients in a call centre environment, assisting them with their immediate financial needs- Managed multiple programs simultaneously while recommending various RBC products/services- Frequently chosen as team leader in different exercises, often assisting those new to role in coaching and training opportunities

• 

  Lululemon

  Sept 2018 - Jun 2020

  Educator

  - Leverages extensive product knowledge and communication skills to deliver exceptional customer service- Delivers company key messages to foster positive relationships with guests- Utilizes strong interpersonal skills to work alongside team members and meet monthly sales targets

• 

  Canadian Tire Corporation

  Sept 2019 - May 2021

  - Created compelling written and visual content for Canadian Tire’s various internal communications channels- Worked alongside external comms, creative, events and charity teams to ensure message delivery and company branding are cohesive and effective- Edited email, video and online projects to provide a fresh perspective and to ensure spelling and grammar are correct -Oversaw various team responsibilities including wrap report templates, editorial calendars, intranet site management and company email inboxes. Show less

  • Communications Specialist

    Aug 2020 - May 2021

  • Employee Communications Coordinator

    Sept 2019 - Aug 2020
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  KPMG

  May 2021 - now

  - Manages the development and distribution of various internal and external content pieces including articles, podcasts, e-communications and more- Works alongside various stakeholders including partners, directors, and other senior leaders around the world to deliver projects on time- Leverages project management, organizational and attention-to-detail skills to ensure all content meets KPMG brand and marketing guideli - Coordinated marketing and communications campaigns for senior managers, partners, and directors- Worked cross-functionally, leveraging my stakeholder and project management skills to execute projects internationally- Managed different programs, group inboxes and content calendars for my direct team and the global firm

  • Marketing Manager, Global Banking & Capital Markets

    Aug 2024 - now

  • Marketing Manager, Global Tax & Legal

    Apr 2022 - Sept 2024

  • Marketing Coordinator, Global Tax & Legal

    May 2021 - Apr 2022