Dave Woodward

Experience

• 

  Delaware Department of Technology and Information

  Nov 2018 - now

  Skilled in utilizing ServiceNow Security Center to enhance organizational security and complianceSkilled in leveraging AppEngine Studio to design and deploy custom applications within the ServiceNow ecosystem, enhancing business process automation and efficiency.IT Operations Management (ITOM) Skills- Discovery: Experienced in using ServiceNow Discovery to identify and track IT assets and resources across on-premises and cloud environments, ensuring accurate and up-to-date Configuration Management Database (CMDB) records.- Service Mapping: Skilled in creating and maintaining service maps to visualize and manage the relationships between IT services and the underlying infrastructure, enabling better impact analysis and incident resolution.- Performance Analytics: Can design and implement performance analytics dashboards to provide real-time insights and trends on crucial IT operational metrics, supporting data-driven decision-making.- Orchestration: Experienced in automating repetitive IT tasks and processes using ServiceNow Orchestration, improving efficiency and reducing manual effort.- Incident and Problem Management: Proficient in managing incidents and problems, including root cause analysis, resolution workflows, and continuous improvement, to minimize service disruptions and improve operational stability.- Operational Reporting: Skilled in generating comprehensive reports and KPIs to track IT operations performance, identify areas for improvement, and demonstrate value to stakeholders. Show less

  • Technology Enabling Specialist - ServiceNOW

    Apr 2024 - now

  • Desktop/ LAN Engineer

    Nov 2018 - Apr 2024