Ahmed Hrird

Experience

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  Computer Service

  Sept 2010 - Jun 2013

  Computer service

  Computer service.Repair of computer equipment.

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  Al Mechoir

  Oct 2010 - Jun 2011

  Computer Services

  Internet Shop CoffeeComputer service Repair of computer equipment

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  Iviter

  Aug 2015 - Sept 2015

  Data Recovery Clinic

  Electronic service. Production. Research.Data recovery.

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  Agadir sp z o o

  Oct 2015 - May 2017

  Delivery service Cashier sales. Serving customers.

  • Delivery Service

    Oct 2014 - May 2017

  • Cashier, Server

    Oct 2015 - Oct 2016
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  MoneyGram International

  Oct 2015 - Jul 2018

  The Support Technician I ensures incoming and certain escalated partner technical issues regarding MoneyGram’s Point of Sale (POS), operating systems, connectivity, network, file transfers and security are handled promptly and effectively. This includes providing outstanding customer service, obtaining a thorough knowledge of the supported POS, and the internal applications used in that support. This position is responsible for ensuring that each and every caller is assisted promptly and accurately to avoid system down time. This may include issues from equipment replacement to In Store Interface (ISI) issues, whether received directly or via escalation from other teams. Primary ResponsibilitiesProvides technical troubleshooting for MoneyGram's Partners across the globe in regards to the POS systems.Answers a variety of technical and informational calls in regards to the use of a number of MoneyGram’s Point of sales applications by identifying procedures and following them to resolve issues.Assists Partners with making changes to the operation of the POS. This includes but is not limited to product configurations, software upgrades, ISI setting changes, etc.Makes decisions and documents information regarding the replacement and shipping of POS hardware.Examines and makes recommendations regarding returned failed equipment for possible field solutions.Ensures each case is thorough and accurate. If unresolved, proper escalation procedures must be followed to pass the ticket on for resolution.Assists with various projects and other duties as assigned. Show less Responsible for processing MoneyGram's online transfers toprevent fraudulentActivity associated with consumer scams and stops all suspicious activityrelated to identity theft.Perform Investigation of fraud cases based on informationprovided by Customer.Search credit card transactions on various payment processingPortals.Work closely with banking institutions and cardholders to Verifyinformation.Cancel bookings when fraud has been proven through qualifyingfactors.Monitors consumer transaction activity for fraudulent activityincluding; identity theft, account take over, friendly fraud,consumer fraud, and other potential risks. Show less

  • Support Technician

    Nov 2017 - Jul 2018

  • Fraud prevention representative III

    Oct 2015 - Oct 2017
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  Infor

  Aug 2018 - Jul 2019

  Software Licensing Auditor

  • Introduce, gain acceptance and manage customer through audit software install phase.• Serve as primary contact with assigned customers.• Review customer profile in internal system and familiarize self with configuration information.• Review the audit process with assigned customers for 1st time audits of legacy products, tier and reaudits.• Introduce and explain the audit process to the customer and manage the assigned customer’sexpectations and basic objections.• Manage the allocated number of customers to ensure that they progress correctly through audit stages.• Escalate issues as required.• Achieve identified metrics on weekly, monthly and quarterly basis.• Insure audit completion by utilizing tools and processes.• Support the customer through the audit process.• Ensure that all communications are entered into the internal software accurately and consistently.• Follow correct process for the confirmation of customers who are no longer using the licensed software.• Record progress of each audit in the internal system maintaining accurate entries at each stage.• Interact with team members and managers to maintain professional standards and learn new productsand techniques as they are introduced.• Access SharePoint to learn and gain knowledge of the License Management group.• Manage workload effectively following License Management Procedures to ensure successfulcompletion of tasks.• Provide accurate feedback of work and any incidents arising that should be brought to a Manager orcolleagues’ attention. Show less

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  Capgemini

  Jan 2021 - Mar 2021

  Data Analyst

  • Conducting investigations and acquiring data from primary or secondary sources.• Creating customer legal hierarchies and reports for company’s main client – Microsoft.• Using internal tools as well as MS Office and Microsoft SQL Server for data analysis, cleansing and verification.• Implementation of segmentation or exclusion from DB based on priority• Gathering necessary data based on Internet research and using commercial DB platforms• Working with many languages and working in multicultural environment.• Daily collaboration in virtual environment with the Core Operations team in India. As well as occasionally from stakeholders at Microsoft. Show less