Sanil Muralidharan

Experience

• 

  Sarovar Hotels & Resorts

  Nov 2009 - Aug 2010

  Guest Services Associate
• 

  Roots Corporation Limited

  Sept 2010 - Nov 2014

  Sr. front office ex.

  Job Profile & Responsibilities in Ginger Hotels- A TATA Enterprise: Reporting to Hotel Manager or Asst. Hotel Manager for day to day operations  Handling all the Front office Operations. Handling Reservation via Mail & Telephone. Communicate with Corporate Clients for Future Business & get the feedback for present services availed by the corporate guests. Try to convert walk in guest into confirm booking to Increase the occupancy & ARR. To meet corporate guest to convince them about Guest Services provided by us & too brief our hotels, Promotional Offers & its facility. Personally and frequently verifies that guests are receiving the best possible service available. Coordinating with Housekeeping & Maintenance to ensure zero level complaints for rooms. Personally and frequently verifies that guests are receiving the best possible service available. Coordinating with F&B for Restaurant Services (Breakfast, Lunch & Dinner) To report all guest complaints, compliments and suggestions to Hotel Manager. To patrol in the hotel to ensure everything is in good order and condition. Show less

• 

  Best Western® Hotels & Resorts

  Dec 2014 - Oct 2015

  Sales Executive

  Job Profile & Responsibilities in Best Western Plus O2 Hotel: Reporting to the Sales and Marketing Manager for day to day activities. Responsible for maintaining very good relations with clients for the development of business. Also in charge of looking for bring opportunities and for managing the full negotiation and close process with clients from start through to finish. Dealing with customer enquiries face to face, over the phone or via email. Contacting prospective customers and discussing their requirements. Achieving all revenue targets & objectives in line with the yearly Business Plan. Working closely with the marketing team to produce any sales collateral required for the target market. Reporting business trends and performance to the Sales Manager..  Developing & maintaining successful business relationships with all prospects. Planning and organizing the day to ensure all opportunities are maximized. Developing a full understanding of the business market place. Communicate with Corporate Clients for Future Business & get the feedback for present services availed by the corporate guests. Try to convert walk in guest into regular clients to Increase the occupancy & ARR. To meet corporate guest to convince them about Guest Services provided by us & too brief our hotels, Promotional Offers & its facility. Personally and frequently verifies that guests are receiving the best possible service available. Coordinating with all other departments to ensure zero level complaints for clients. Personally and frequently verifies that guests are receiving the best possible service available. To report all Client complaints, compliments and suggestions to Sales & Marketing Manager. Show less

• 

  Ginger Hotels - A TATA Enterprise

  Nov 2015 - Feb 2020

  Job Profile & Responsibilities in Ginger Hotels- A TATA Enterprise (Sales and Marketing): Reporting to the Sales and Marketing Reginal Manager for day to day activities. Responsible for maintaining very good relations with clients for the development of business. Also in charge of looking for bring opportunities and for managing the full negotiation and close process with clients from start through to finish. Dealing with customer enquiries face to face, over the phone or via email. Contacting prospective customers and discussing their requirements. Achieving all revenue targets & objectives in line with the yearly Business Plan. Working closely with the marketing source team to produce any sales collateral required for the target market. Reporting business trends and performance to the Reginal Sales Manager.  Developing & maintaining successful business relationships with all prospects. Planning and organizing the day to ensure all opportunities are maximized. Developing a full understanding of the business market place. Communicate with Corporate Clients for Future Business & get the feedback for present services availed by the corporate guests. Try to convert walk in guest into regular clients to Increase the occupancy & ARR. To meet corporate guest to convince them about Guest Services provided by us & too brief our hotels, Promotional Offers & its facility. Personally and frequently verifies that guests are receiving the best possible service available. Coordinating with all other departments to ensure zero level complaints for clients. Personally and frequently verifies that guests are receiving the best possible service available. To report all Client complaints, compliments and suggestions to Reginal Sales & Marketing Manager. Pitching lost accounts to understand their requirements & future business. Coordinating with the bookers for the outstanding payment. Show less Job Profile & Responsibilities in Ginger Hotels- A TATA Enterprise (Sales and Marketing): Reporting to the Sales and Marketing Reginal Manager for day to day activities. Responsible for maintaining very good relations with clients for the development of business. Also in charge of looking for bring opportunities and for managing the full negotiation and close process with clients from start through to finish. Dealing with customer enquiries face to face, over the phone or via email. Contacting prospective customers and discussing their requirements. Achieving all revenue targets & objectives in line with the yearly Business Plan. Working closely with the marketing source team to produce any sales collateral required for the target market. Reporting business trends and performance to the Reginal Sales Manager.  Developing & maintaining successful business relationships with all prospects. Planning and organizing the day to ensure all opportunities are maximized. Developing a full understanding of the business market place. Communicate with Corporate Clients for Future Business & get the feedback for present services availed by the corporate guests. Try to convert walk in guest into regular clients to Increase the occupancy & ARR. To meet corporate guest to convince them about Guest Services provided by us & too brief our hotels, Promotional Offers & its facility. Personally and frequently verifies that guests are receiving the best possible service available. Coordinating with all other departments to ensure zero level complaints for clients. Personally and frequently verifies that guests are receiving the best possible service available. To report all Client complaints, compliments and suggestions to Reginal Sales & Marketing Manager. Pitching lost accounts to understand their requirements & future business. Coordinating with the bookers for the outstanding payment. Show less

  • Assistant Sales Manager

    Apr 2018 - Feb 2020

  • Senior Sales Executive

    Nov 2015 - Mar 2018
• 

  Radisson Blu Udaipur Palace Resort & Spa

  Feb 2020 - Sept 2023

  Sales Manager

   Reporting to the Director Of Sales for day to day activities. Responsible for maintaining very good relations with clients for the development of business. Also in charge of looking for bring opportunities and for managing the full negotiation and close process with clients from start through to finish. Dealing with customer enquiries face to face, over the phone or via email. Contacting prospective customers and discussing their requirements. Achieving all revenue targets & objectives in line with the yearly Business Plan. Working closely with the marketing source team to produce any sales collateral required for the target market. Reporting business trends and performance to the Reginal Sales Manager.  Developing & maintaining successful business relationships with all prospects. Planning and organizing the day to ensure all opportunities are maximized. Developing a full understanding of the business market place. Communicate with Corporate Clients for Future Business & get the feedback for present services availed by the corporate guests. To meet corporate guest to convince them about Guest Services provided by us & too brief our hotels, Promotional Offers & its facility. Personally and frequently verifies that guests are receiving the best possible service available. Coordinating with all other departments to ensure zero level complaints for clients. Personally, and frequently verifies that guests are receiving the best possible service available. To report all Client complaints, compliments and suggestions to Reginal Sales & Marketing Manager. Pitching lost accounts to understand their requirements & future business. Coordinating with the bookers for the outstanding payment. Show less

• 

  ITC Hotels

  Sept 2023 - now

  Deputy Manager Sales