Chidubem Agu

Experience

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  Texas State University

  Aug 2017 - Dec 2017

  Laboratory Instructor

  • Taught fundamental techniques and the use of instrumentation used in introductory cellular biological research.• Implemented the use and safety of the scientific method through pre-designed, controlled laboratory experiments of different biological concepts.• Guided 20+ students in the use of various experiment methodologies while promoting the cultivation of individual problem-solving skills through testing, independent project development and presentation.

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  ScribeAmerica

  Nov 2018 - Apr 2022

  • Implemented new scribe programs via interviewing, hiring, staffing, orienting, and training new hires. • Served as a liaison between UTHealth and ScribeAmerica leadership to increase quality assurance by 110% via regular chart audits, performance improvement plans, scribe evaluations, and internal and external collaborative meetings, with UTHealth physicians, nurse managers, and practice managers.•Maintained scribe compliance of The Joint Commission standards, as well as the maintenance of laws surrounding the protection of PHI. • Served as the main point-of-contact for all UTHealth scribes for issues related to scheduling, time corrections, and other administrative and mentoring tasks. Show less

  • Chief Medical Scribe

    Sept 2019 - Apr 2022

  • Medical Scribe

    Nov 2018 - Apr 2022
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  Aquity Solutions

  Aug 2019 - Apr 2022

  Medical Scribe at Yale New Haven Hospital

  •Provided live charting and medical documentation for physicians using EPIC electronic medical record systems at Yale New Haven Hospital.• Direct experience in the otolaryngology specialty.

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  Nuance Communications

  Apr 2022 - Apr 2024

  Quality Documentation Manager

  • Manages the production and quality of 15-25 Quality Documentation Specialists in the Dragon Ambient eXperience (DAX) production team.• Leads and coaches quality team in the utilization and integration of AI-powered medical documentation tools for clinicians across various hospital accounts while ensuring the quality of service and turnaround time (TAT) expectations are met.• Utilizes Microsoft Power BI to analyze QDS key performance indicators and drove up production of QDS across 5 hospital accounts. • Manages onboarding, scaling, workflow monitoring, and resource allocation for critical accounts including rapid Go-Lives and migrating accounts that are 50+ clinicians large, leading them toward stabilization. Coordinated account transitions to global vendor teams, business partner organizations, and special teams as necessary.• Collaborated with operations management and client-facing management to de-escalate issues and ensure service level agreements are met.• Manage payroll processing and procedures via Workday for all assigned team members. Coordinates new QDS orientation and training.Maintain updated QDS schedules in scheduling tool with adjustments as necessary for coverage of gaps. Show less