Ainal Saidin

Experience

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  Unidata Sdn Bhd

  Jan 1993 - Apr 1994

  System Engineer

  Hardware support and on-site coordination for Contractor Registration System installation at the Ministry of Finance. UUCP software support and trainer for Basic Unix (Solaris) to Timber Training & Research Center in Sarawak.

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  Rason Systems

  Jan 1994 - Feb 1997

  Technical Support Manager

  Coordination of technical support (pre and post-sales) with end-user and suppliers including phone and on-site support. Supervision of 2 engineers. Sourcing of new products for emerging niche markets and based on customer requirements. Testing of new hardware for custom solutions (software development house). Connecting a diverse customer base to the Internet via dial-up, leased lines and Linux servers (govt agencies, private companies, individuals and embassies). De-facto Jaring contact for commercial / govt dial-up e-mail solutions (1994-1996). Conducting Internet training for end-users as pre-sales and post-sales support. Promoted from System Engineer to Technical Support Manager.Provided Internet solutions over dial-up and leased lines for many organisations including Economic Planning Unit (dial-up e-mail), Road Transport Department (training and software). Teacher Training Colleges (leased line access and software), National Productivity Corporation (dial-up e-mail integration to GroupWise), Telekom Malaysia (inter-system mail exchange), MIMA (dial-up Unix e-mail) Installation of Asynchronous Transfer Mode (ATM) switch for UTM/Telekom Installation and training of Novell Netware for Stamford Group of Colleges. Supported Pusat Sumber Ilmu Project school IT project for Rangkaian Tenaga.Distribution support for Internet in a Box TFS Internet E-mail Gateway - Sourced product and marketed as the distributor. Technical liaison and reseller management. Pre-sales and installation support and service for resellers.Transition Engineering network equipment Pre-sales support Tunjukkan kurang

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  International Medical University

  Feb 1997 - Apr 2002

  IT System Administrator

  Primary technical planner, supervising end-user support and vendor implementation. Manage 2 staff members to deliver IT support to over 100 full-time staff and 1000 students in two campuses.In-house programmer (MSAccess, VBA). Responsible for uptime and network development (1997-2000). Supporting Netware 5.0 (5 servers), Caldera OpenLinux Linux-based servers (6), Windows 2000 (1), Sun Solaris (1) and multi-platform workstations (Windows, Macintosh and Linux) in KL and Seremban campuses. :Designed, Modelled and Developed a Student Examination Records Calculation system using MsAccess97 with integration to an optical mark reader system.Designed and Redevelop of Student Records database in MsAccess 97.Maintenance and upgrade of Academic Records database in MsAccess 2.0 and MsAccess 97 Vendor-less implementation of- Desktop Management solution (Zenworks) for 300 desktops - installation of multiple servers systems and patch maintenance Introduction and use of Open Source solutions for network servers (6) and workstations, a 4 unit Squid proxy proxy/cache server system in a cache hierarchy with custom kernel optimization Installed and configured Linux firewalls (ipchains) and DNS (BIND) serversImplemented NetSaint/Nagios service monitoring system and MRTG (SNMP-based statistic collection system) monitoring over 70 services on 17 servers in two campuses. Maintenance and upgrade of Novell Netware from versions 3.12 to 5.1 in multiple phases (1997-2002)Introduction of multi-user Internet mail system (Pegasus Mail with UUCP)Installation and maintenance of GroupWise e-mail system (1999) with ISDN dial-up for dial-up SMTP, later over leased line.Deployment of temporary LAN and workstations for student registration eventConducted Internal training on multiple topics: Use of custom-built applications, Using mail systems (Pegasus Mail and GroupWise), Introduction and Intermediate Microsoft Word and Microsoft PowerPoint Tunjukkan kurang

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  Meganet Communications Sdn Bhd

  Jan 2002 - Feb 2007

  Manager / Senior Consultant

  General Roles: A. Pre-Sales Support: General customer consultation. Product recommendation and Solution generation. Technical and Sales Presentation. Tender submission. Project and Proposal Development and paper authoring. Cross-selling of and re-packaging Telekom Malaysia products and services. Primary representative for trade shows. Business model development. Proposal construction, writing and presentation. B. Technical Support and Development; New Product Research, Sourcing and Evaluation, Internal technical reference resource. Technical Implementation. Product Development (Open Source / commercial collaboration), High-level network design and implementation assistance (Wired, Wireless and WAN). System server and software installation (Linux, Windows). Meganet-issued tenders activities (tender generation and evaluation), Conceptual and Goal-orientated product designC. Internal Support: Internal trainer. Internal IT implementation and support.Projects Roles: Consultant. National Operations Center, Telekom MalaysiaIntegrated Network Management System - Consultant team member. Identified integration points and required data sets for overall and limited scope integration. Investigation and review of candidate OSSes, INMS products and vendors. Contract review. Inter-TM department integration consultation. Assisted evaluation of tender candidates. Multi-network integration and cross-platform consultation to support implementation. Advised on procurement and deployment preparation based on an existing overall design on Windows and Solaris servers, workstations and security-related systems. Advised on integration and migration from previous operation center.Consultant - Internal IT Infrastructure DevelopmentMigration from previous infrastructure to Open Sourced based systems. Installation and configuration of Firewall, Mail system, Web Cache systems (Cache and Forward Cache), DNS+DHCP integration and Service Monitoring system (Nagios). Tunjukkan kurang

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  KIC Resources

  Jan 2007 - Jan 2012

  IT Manager

  Primary IT technical reference. Design, implement and manage the group of companies' IT infrastructure including servers, network, VPNs, Firewalls, Anti-virus systems. Manage, monitor service delivery of IT support in 5 locations (KL, Klang, 2 locations in Johor, Off-shore vessels). Building RFQs, managing pre-purchasing process, technical and financial evaluation and recommendation. Monitoring of implementation and commissioning. Manage Internal Software Development on Open Source platforms (Linux, MySQL, Apache, PHP). Manage 3rd Party Vertical Applications Support- Pronto (Financial System), Aspect (Global Oil Trading), Tank Radar SystemAssist on IT policy and planning issues. Prepare annual technical budget papers covering existing systems and system upgrades. Conduct Internal Training for IT and Project Management-related topics ACCOMPLISHMENTS:Implementation of 3 server virtualization data centers and migration of servers to virtualization platforms (VMWare). Design, implement and maintain IT infrastructure for new offices of subsidiary companies in multiple locations. Implementation of server co-location at 3rd party hosting site for Disaster Recovery and Service Aggregation. Modernisation of IT infrastructure in network through implementation of network services (Integrated DNS and DHCP, VLANs) and monitoring systems (SNMP-based system monitoring, IP traffic monitoring system and Nagios service-level monitoring system). Expansion of e-mail services to subsidiaries using multiple mail services and servers (7 domains and 3 e-mail systems) tailored to subsidiaries' requirements.Implementation and maintenance of Blackberry Enterprise serverDesign and manage internal software development of trouble-ticket system / issue and job management system. Tunjukkan kurang

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  Implementation Coordination Unit, Prime Minister's Department

  Jun 2007 - Jan 2007

  Team Leader / Deputy Director

  Responsible to Director General, Implementation Coordination Unit and the BPR Team Manager. Team reports to the Working Group of PEMUDAH. Formulation on improving delivery mechanism of the Government, specifically in relation to the business licensing process and the implementation of the BLESS (Business Licensing Electronic Support System). Primary focus was on local government operations and the implementation of the One Stop Center.Conduct current business process studies for identified government agencies for selected economic sectors. Prepare an improved proposed business process incorporating aspects for better service delivery. Prepare a gap analysis report on the business process studied. Prepare reports on the concept and approach used to form the improved business process. Tunjukkan kurang

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  IDOTTV SDN BHD

  Feb 2013 - Jan 2013

  IT Manager
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  Dimension Data

  Nov 2013 - Jan 2014

  Technical Manager
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  3F Resources Sdn Bhd

  Nov 2014 - now

  • Head, Special Projects

    Jan 2016 - now

  • Head of Department, Professional and Software Services

    Nov 2014 - Jan 2016