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Vishal Aghav

Vishal Aghav

Management Intern

Followers of Vishal Aghav23000 followers
location of Vishal AghavPune, Maharashtra, India

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  • Timeline

  • Skills

    Account Management
    Account Reconciliation
    Accounts Payable
    Accounts Receivable
    Banking
    Business Development
    Business Strategy
    Business Transformation
    Complaint Management
    Corporate Finance
    Credit
    Credit Analysis
    Credit Appraisals
    Cross Selling
    Customer Experience
    Customer obsession
    Customer Relationship Management (CRM)
    Customer Research
    Customer Retention
    Customer Satisfaction
    Customer Service
    Disciplinary & Grievance Procedures
    Escalations Management
    Finance
    Financial Analysis
    Financial Modeling and Equity Research
    Financial Services
    Fixed Income
    Fundamental Analysis
    General Ledger
    Generally Accepted Accounting Principles (GAAP)
    Internal ombudsman
    Investments
    KYC
    Leadership
    Learning Management Systems
    Management
    Management Accounting
    Market Research
    Microsoft Excel
    Microsoft Office
    Microsoft PowerPoint
    Microsoft Word
    NBFC
    Negotiation
    Portfolio Management
    PowerPoint
    Process Excellence
    Product Quality
    Retail
    Retail Banking
    Risk Management
    Root Cause Analysis
    Service-Level Agreements (SLA)
    Tally ERP
    Team Building
    Team Management
    Teamwork
    Time Management
    Underwriting

  • About me

    💼 MBA (Finance) professional with comprehensive experience in lending operations, credit assessment, and risk management. With a strong foundation in financial services, I bring a strategic and detail-oriented approach to managing end-to-end lending processes—from credit evaluation to disbursal and post-loan monitoring. 🔍 Expertise spans across: ✔️ Lending Operations & Credit Underwriting ✔️ Risk Mitigation & Compliance Controls ✔️ Grievance Redressal Mechanisms ✔️ Customer Satisfaction & Service Excellence ✔️ Internal Ombudsman Frameworks ✔️ Quality Control & Assurance ✔️ Team Leadership & Cross-functional Coordination 🎯 Known for building efficient, customer-centric systems while ensuring regulatory adherence and operational integrity. Passionate about driving service quality, resolving complex grievances, and leading teams toward measurable outcomes.

  • Education

    • Savitribai Phule Pune University

      2013 - 2016
      Bachelor of Commerce (BCom) COMMERCE / cost & works accounting..... A

    • Sanjivani Group of Institutes

      2016 - 2018
      Master of Business Administration - MBA Finance, General A

  • Experience

    • Axis Bank

      May 2017 - Jul 2017
      Management Intern

    • Shriram Finance Limited

      Sept 2018 - Jul 2021

      Business Processing, Disbursement,Risk Management Credit analysis,Account Receivables,Account Payables Business Development,DSA or Franchisees Management Vendor Management PDD Updation

      • Customer Service Executive

        Sept 2018 - Jul 2021

      • Customer Service Executive

        Sept 2018 - Jul 2021

    • Axis Bank

      Jul 2021 - Nov 2023
      Customer Service Manager

      • Managing service team who are the front end of the Bank in Retail Asset like Home loans, Personal loans, Auto loans, Education loans, CV/CE, Mortgage Loans, OD (Loan against securities : Shares and Mutual Funds). • Leading, Managing, Monitoring and Controlling the Customer Service team activities, monitoring the activities of servicing aspects, ensuring all the service request, complaints are assigned & resolved within stipulated timelines. • Responsible for organizing regular training & development of the staff to ensure smooth flow of service operational procedures at the floor on various aspects of customer service like Process, Products, Compliance & Policy.• Responsible for handling & resolving my geography’s escalations including Nodal Office, MD, Senior Management, Banking Ombudsman, Social Media & Legal complaints. • Responsible for the controlling the TAT management of service request, conducting customer engagement programs at loan center, worked on the Projects with the Central Operation & Customer Service team on various process developments, process change initiatives, Digitization initiatives & straight to process projects. Show less

    • Bajaj Finserv

      Nov 2023 - now
      Manager

      *Conducting internal audit for best service quality and control*Presenting and reporting cases to Internal ombudsman*Reporting and presenting teams KPI, KRA's on time*Monitors and investigates customers complaints to provide the best resolution, *Strictly follow COC*Focus on customer satisfaction, customer obsession and net promoter score (Promoters and Detractors)*Conduct team review and training on time suggests new opportunities to stakeholders where is a scope to improve. Show less

    • Bajaj Finserv

      -
      Manager

  • Licenses & Certifications

    • NSIM VA Mutual Fund Distributor

      National Institute of Securities Markets
      Nov 2020

    • Financial Market and Investment

      Globsyn Business School
      May 2020

    • Google Certification -Digital Unlocked

      Google

    • SAP Certified Application Associate - Financial Consolidation with SAP Financial Consolidation 7.5

      PRIMUS Techsystems Private Limited
      Apr 2018

    • NCFM - Fundamental Analysis

      National Stock Exchange of India Limited
      Sept 2017

    • Tally ERP 9.0

      Maharashtra Knowledge Corporation Limited (MKCL)

    • The Complete Financial Analyst Course 2020

      Udemy
      Jun 2020

    • MS CIT

      Maharashtra Knowledge Corporation Limited (MKCL)

    • SQL WORKSHOP CERTIFICATE

      Skill Nation
      Jul 2022

    • Certificate In Wealth Management ( WMA )

      Association of International Wealth Management of India (AIWMI)
      May 2021
      View certificate certificate