Julio Santana

Experience

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  Dolce Hotels & Resorts

  Jan 2000 - Nov 2000

  Dining Room Manager

  · Administer the day-to-day operations of the restaurant and bar· Responsible for all management functions: Scheduling, pay-roll, menu and wine list development· Full service restaurant management experience· Management of banquet events· Coach and train wait staff in accordance with company guidelines

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  Citigroup

  Nov 2000 - Feb 2009

  Dining & Conference Manager

  · Administer the day-to-day operations and manage the overall food & Beverage outlets· Experience in meetings, events and meeting space management. Group and event ranged in attendance and room block size. Managed experience, group history, existing business pre and post event complexities.· Conference setups. Assure setup of A/V equipment, meeting spaces, coffee breaks, and pantries

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  Apple Metro Inc

  Feb 2009 - May 2010

  Restaurant Manager

  · Administer the day-to-day operations and manage the overall food & Beverage facilities of a 4 Million Dollar a year establishment.· Responsible for all activities within an operations environment including but not limited to management of P&L, safety, maintenance, employee relations, food ordering, customer relations and sales building from within and through community outreach programs. · Monitor cost controls to maximize profit. Use mathematical skills to interpret financial information and prepare budgets. Read and interpret business records and statistical reports. Make business decisions based on production reports and similar facts.· Knowledge of kitchen operations and food safety standards· Selecting and training talent to build high performing teams. Show less

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  Dolce Hotels & Resorts

  May 2010 - Mar 2014

  Food & Beverage Manager

  · Oversee food and beverage outlets, including but not limited to, bar/lounge area and restaurants· Manage and develop all wait staff to ensure consistent, high-quality food and beverage service and complete performance evaluations, as required.· Interact and provide very exclusive services for General Electric’s top corporate officers including the Chairman and CEO· Integral role in developing action plans and strategies for the betterment of the department· Maintain accurate records and reports (payroll, meal counts, processing invoices, etc.)· Monitor cleanliness of property and product. Show less

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  Wyndham Worldwide

  Mar 2014 - Mar 2018

  Night Manager

  Oversee all the departments of the conference hotel during the overnight and act as the manager on duty in the hotel. Work closely with the staff from all departments to assure that standards are being met. Direct supervisor of the Front Desk, Housekeeping, Engineering, F&B and Kitchen during the shift. Oversee multiple operational departments and responds to a wide variety of guest requests by accurately assessing their needs and adding personal recommendations to achieve maximum customer satisfaction while complying with all policies.• Manages the activities of all the departments of the hotel during the overnight shift. Directs staff and ensures communications and follow-up with day shift on any problems, guest requests or special requirements.• Frequently tours the hotel and monitors the activities of all departments.• Monitors staff activities to assure that standards are being met, staff is being supported and guest needs are being met• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.• Take action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior management is not available.• Respond swiftly and effectively in any hotel emergency or safety situation. Show less

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  Flik Hospitality Group

  Mar 2018 - now

  Director Of Food And Beverage