Whitney Igumah

Experience

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  St. Felix Centre

  Dec 2018 - Jan 2020

  • Documenting all information related to tokens, meal tracking, building capacity, harm reduction supplies, neighbourhood concerns, etc. in the relevant tracking sheet • Maintain positive relationships with other service providers, including social workers, medical staff, and the police • Assisted in recruiting, interviewing and managing placement students and volunteers, creating a schedule and training, logging volunteer hours for stats • Experience supervising and training oncoming staff while leading, motivating, coaching, and developing individuals and teams• Assisted in policy development for respite site by drafting, editing, implementing and evaluating document Show less • Managed administrative duties in an institutional setting while complying with guidelines and policies• Completed intake process with guests, medication logs, safety and bathroom checks• De-escalated conflicts that occurred between clients and/or staff using conflict and crisis intervention training• Assisted with shelter referrals, addressing and assisting client’s personal, medical, emotional, physical and financial needs, while referring to appropriate social support services Show less

  • Supervisor

    Dec 2018 - Jan 2020

  • Shelter Support Worker

    Dec 2018 - Jan 2020
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  City of Toronto

  Jan 2020 - Oct 2022

  Client Service Worker

  • Performing initial screenings and assess client eligibility for admittance to emergency shelter programs, recording admittance and discharge information in the SMIS system • Documenting shift occurrence information in line with internal policies, including the completion of logs, incident reports and case management notes• Experience working with Indigenous populations and providing culturally appropriate resources and supports to clients with Indigenous backgrounds.• Demonstrated reliability through ability to be flexible and work rotating shifts, including days, evenings, overnights, weekends and holidays on a pre-scheduled and call-in basis• Understanding of the Collective Agreement and working with Unionized staff• Experience working from a harm reductive, trauma informed, and client focused approach.• Considerable experience in planning, developing and implementing programs that address operational and client needs Show less

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  Peel Children's Aid

  Mar 2022 - now

  Child Protection Worker

  - assess the risks and strengths of families in the community - support families in building capacity to care for their children - assess well being and planning for permanency through strong collaborations with families, kin and community partners