Siyanda Hlongwane

Experience

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  PMB Comp Pty Ltd

  Feb 2016 - Jul 2016

  IT Support Specialist (Intern)

  As an Intern at PMB Computer Services; my responsibilities were but not limited to:➢ Setup and Troubleshoot desktop, application, networking and infrastructure issues.➢ Providing remote assistance to customers.➢ Supporting: Windows XP/Vista/Windows 7/Windows 8 and Windows 10.➢ Installation of network cables and cameras.➢ Working closely with software suppliers to resolve operational issues.

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  Turnkey IT

  Jul 2016 - Nov 2016

  IT Support Specialist (Intern)

  As an Intern at Turnkey IT; I was responsible for dealing with day to day operational issues for customers. This included:➢ Installing and maintaining customer IT equipment such as laptops, desktop computers, wireless access points and laying network cables.➢ Installation of network cabling.➢ Working closely with software suppliers to resolve operational issues.

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  PMB Computer Pty Ltd

  Feb 2017 - Jul 2017

  Junior IT Support Technician

  After my internship programs and graduation, I was recruited by PMB Comp as a full-time support engineer. My responsibilities were but not limited to:➢ Desktop/laptop troubleshooting and repairing.➢ Remote assistance.➢ Providing POS software support for retail clients.➢ Camera installations.➢ Network cabling installations and configuration.➢ Managing AD services for customers

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  Datacentrix

  Jul 2017 - Feb 2018

  First Line Support Engineer

  As a contractor from Datacentrix I was outsourced to a financial services company and my responsibilities were:➢ Administering AD User Accounts➢ Providing first and second line support services to end users.➢ Install, upgrade and troubleshoot software, hardware and printers.➢ Provide VPN and APN user support.➢ Set up desktop, laptops and create user accounts.➢ Ensure backups are done before reloading.➢ Install service packs and other software applications

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  Majestic Data (Pty) Ltd

  Feb 2018 - Dec 2018

  Level 1 Network Engineer

  As a level 1 network engineer for Majestic Data my responsibilities were but not limited to:➢ Attend to operational incidents and service requests logged for our team.➢ Monitor network equipment for customers and ensure they are in a operational state.➢ Log calls to our third party ISPs for customer network links.➢ Provide 1st line troubleshooting to network infrastructure alerts and communicate to our clients any issues identified.

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  Momentum Metropolitan Holdings Limited

  Dec 2018 - now

  As a Level 2 Network Engineer at Momentum Metropolitan Holdings. My responsibilities are but not limited to:➢ Designing and configuring network equipment for remote offices and campus sites.➢ Provide routing and switching support for datacenter infrastructure.➢ Installing and configuring Fortinet devices to remote branches and campus sites.➢ Provide 2nd line assistance to operational incidents and service requests.➢ Maintaining and configuring the wireless infrastructure➢ Administrator for network monitoring platform. Show less

  • Senior Network Engineer

    Apr 2022 - now

  • Level 2 Network Engineer

    Sept 2019 - Apr 2022

  • Level 1 Network Engineer

    Dec 2018 - Sept 2019