Prateek Kapoor

Experience

• 

  Convergent Communications Ind.Pvt.Ltd.

  Jan 2014 - Dec 2014

  Network Support Engineer

  • Have Worked on Cisco Router 1800 and 2600 series, Cisco Catalyst Switch 3750.• Troubleshooting of LAN, WAN, Wi-Fi and all kind of network and internet issue.• Implementation and designing of Office LAN and WAN network.• Regular monitoring Network and internet usage.• Experience in configuring and troubleshooting Cisco routers and switches.• Managing IT requirement in guest services and for local users at Taj Mahal Hotel.• Create the Networking Infrastructure • Site Survey for consolidated LAN-WAN project.• Prepare the survey reports, the Network design & LAN diagram according to the site requirements. • Remote support to different locations.• Providing the support to the entire infrastructure. Show less

• 

  HCL Technologies

  Dec 2014 - Nov 2016

  Senior Analyst

  • Evaluated, and analyzed corporate LAN to determine what improvements need to be made. Reengineered the LAN for maximal performance by installing new Cisco 3524XL switch, and Compaq server. Documented the new network layout as needed.• Analysis of customers LAN/WAN s to determine network performance problems. Provided solutions, and documentation.• Supported users as needed.• Monitoring the alerts generated in client’s network, using CA spectrum.• Raising the incidents using ITSM tools like Service now/ BMC Remedy.• Administering & designing LANs, WANs internet/intranet networks.• Network connectivity troubleshooting, ping, tracert, telnet.• Communicating and negotiating with users, specialists, other staff and suppliers.• Investigating, diagnosing and resolve all network problems. Maintaining pre-packaged software applications on the LAN.• Cisco switch configuration in particular VLAN configuration/troubleshooting.• Participating in 24x7 on-call rotations. • Performing complex implementation and maintenance tasks on the LAN and WAN.• Writing up accurate technical documentation. • Providing daily operational support and system administration for core network infrastructure. • Involved in developing Networking standards, procedures and documentation. • Perform timely Patch/upgrades management as per the Schedule.• Ensuring that service level agreements are met. Show less

• 

  Orange Business Services

  Dec 2016 - Feb 2022

  • Perform Incident, Problem & Change Management using assigned Tools.• Troubleshooting of complex WAN infrastructure reachability issues.• Handle Technical Escalations received from Customer.• Troubleshoot various network issues affect solutions and collaborate with staff and outside vendors to resolve complex problems.• Co-ordination with customer on Incident resolutions & closure.• Measurement of productivity and ways to improve it.• Troubleshoot High Severity incidents & Provide RCA• Auditing day to day incidents.• Document technical procedures and work instructions. Show less

  • Senior Specialist

    Aug 2021 - Feb 2022

  • Specialist

    Dec 2016 - Jul 2021
• 

  BT

  Feb 2022 - now

  Duty Manager

  • Coordinating with stakeholders and performing audits on departments and processes.• Managing change management processes, including logical access such as user administration and access recertification.• Continuously identifying control gaps and communicating audit findings in accordance with ISO27001-2022.• Assisting in evolving team processes and driving continuous improvement by actively seeking and applying feedback.• Liaising with local management to assist in risk assessment and scoping of audits.• Gathering and reviewing information on the business to be reviewed and identifying key risks and challenges.• Applying industry experience in information security management systems (ISMS – ISO 27001:2022), GRC implementations, ITGC framework and reviews, IT infra-audits, risk and compliance, first-party risk assessments, vendor risk assessments, IT general control reviews, and risk-based internal reviews across different industries.• Managing customer expectations and maintaining positive relationships with customers.• Managing conflicts, driving teams to remediate problems, and ensuring efficient execution of team processes and tasks.• Auditing incident management and change management related processes, including reviewing incident aging and highlighting gaps. Show less