Daniel Maholick

Experience

• 

  Medecision

  Jan 1997 - Jan 2004

  Sr. Technical Analyst, Technical Support Analyst
• 

  MEDecision

  Jan 2005 - Aug 2015

  Provide technical oversight for application installations/upgrades of managed care software projects in 100+ environments for 30+ external clients. Ensure IS projects are defined, tested and deployed following quality standards and scheduled time lines. Oversee and manage technical delivery staff, supervise performance metrics, knowledge management and foundation for best practices. Mentor 12+ team to ensure high levels of performance and standardization. Promoted for expertise in both production support and client engagement. Drove team of 5 technical analysts in delivering enterprise application installations/integrations, system upgrades and data conversions for large health insurance providers. Worked collaboratively across sales, IT and development to deploy on-time client implementations. Served in customer-facing role in performing advanced support, analysis and resolution for most complex technical support issues for client base. Proofed SOW content to ensure accuracy, configured core applications and conducted third party interfaces while managing and developing technical team and resources.

  • Director, Technical Services (Jan. 2010 to Aug. 2015)

    Jan 2010 - Aug 2015

  • Manager, Technical Support (Jan. 2007 - Dec. 2009)

    Jan 2007 - Dec 2009

  • Technical Lead (Jan. 2005 – Dec. 2006)

    Jan 2005 - Dec 2006
• 

  Vertex Inc.

  Apr 2016 - now

  As the Manager of Customer Support, my focus is on leading a high performing team of customer-centric analysts.• Building out the Customer Support function in a start-up environment• Creating a work environment and atmosphere that engages and delights both Vertex and customers• Effective adaptation of working in line with corporate objectives and fast changing customer situations and priorities• Determined, documented and disseminated Customer Support policies and procedures• Responsible for managing the day to day operations of the customer department. Show less

  • Director Customer Support

    Feb 2021 - now

  • Customer Support Manager

    Apr 2016 - now