Cyndi Chua

Experience

• 

  InterContinental Hotels Group

  Nov 2004 - Jul 2007

  Hotel Ops
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  Hilton Hotels & Resorts

  Aug 2007 - Oct 2008

  Training Manager
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  InterContinental Singapore

  Oct 2008 - Jun 2014

  Quality & Brand Experience Manager

  Revitalizing and sustaining InterContinental’s Brand Initiatives, Brand Service Behavior and Brand Promises for colleagues/guests and embedding into behaviors resulting in elevated Brand Service / Brand Experience delivery. o Leading the Continuous Improvement process and Brand culture within the hotel within the team through training and coaching.o Taking the lead and ensure that all InterContinental Brand related training are carried out for the hotel resulting in a consistent delivery of excellence, aligned to the required timeline.o Working with departments to identify major root-causes of problem areas and opportunities for improvements that impact guest satisfaction. Develop new or improved processes and lead implementation to ensure the issues are eliminated and guest satisfaction improved. Show less

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  InterContinental Hotels Group (IHG®)

  Jan 2014 - Jun 2014

  Project Conference Manager

  Project role

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  Stay Happy Fit

  Jul 2014 - now

  Fitness Professional

  My passion ..... Stay Happy & Stay Fit!

• 

  InterContinental Singapore

  Jan 2015 - Sept 2020

  Risk & Special Projects Manager

  Risk Management, Brand Quality & Safety Standards, Lean Processes initiatives, F&B Festive Projects, Owner Liaison on Project Capex/FF&E, Security & Safety, Fire Safety, Project Management

• 

  InterContinental Hotels Group (IHG®)

  Oct 2015 - Apr 2016

  Project Conference Manager
• 

  Straits Interactive Pte Ltd

  Mar 2021 - Dec 2021

  Manager, GRC as a Service
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  COLLABORATIVE CONSULTANCY LLP

  Jun 2023 - now

  Lead Consultant | Director