Yue L.

Experience

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  Credic card call center of Industrial and Commercial Bank of China

  Aug 2012 - Aug 2014

  Customer Service Representative

  1. Handling customer daily enquiries including tough complaints.2. Awarded as“Service star”.3. Performance assessment by Top 10%

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  Generali China Insurance Co., Ltd

  Dec 2015 - Jul 2017

  Management Trainee (Group Business Department)

  Rotational assignments among 3 departments including call center(HQ), high-end medical center(BJ BU) as well as BD marketing center(BJ BU) in Group Business department:1. Deal with clients’ daily enquiries and complaints in fluent Mandarin and English with high quality service. 2. Help to arrange high-end medical clients’ medical visit. 3. Visit insurance broker to maintain and strengthen business relationship.

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  Generali China Life Beijing Branch

  Aug 2017 - May 2021

  Account Manager (Group Business)

  1. In charge of group clients’ insurance policy renewal including Fortune 500 companies who praised highly of my professionals and service 2. Price negotiation, propose benefit design & service solutions, draft contract, other related work to land the renewal process 3. Make claim analysis and report4. Assist client to control claim loss ratio through claim analysis and plan design5. Deal with group members’ daily enquiries6. Maintain and strengthen cooperative relationship with client and broker7. Perform assessment "A" in 2018 Show less

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  AIA

  Jun 2021 - now

  Senior Account Manager

  1. In charge of group clients’ insurance policy renewal including Fortune 500 companies who praised highly of my professionals and service 2. Price negotiation, propose benefit design & service solutions, draft contract, other related work to land the renewal process 3. Make claim analysis and report4. Assist client to control claim loss ratio through claim analysis and plan design5. Deal with group members’ daily enquiries6. Maintain and strengthen cooperative relationship with client and broker Show less