Somnath Teli

Experience

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  HCL Infosystems Ltd.

  Aug 2008 - May 2010

  Customer support engineer

  Top ET50 organization. HCL products include Computers, Laptops, Servers, Storage, Enterprise Networking, Copiers, and Digital Projectors & Communication Devices.  Worked as Associate Customer Engineer for HCL INFINET Ltd. MUMBAI Tier 1 POP (point of presence) Maintaining total POP activities. Monitoring and troubleshooting leased line, Backbones, DS3, and Gateways Links. If any Backbone link, DS3 link, gateway is down then Book the complaint in Respective Internet service provider, BSO and take follow up until it restore. Modem’s generally handled are MLDN Modem, Tainet x-Stream 1300 , Rad Modem , ATL/ASCOM - 64/128k Modem , Real gain Modem, G703 converter etc. Troubleshooting of Hardware and software issue regarding the system, up gradation of firmware, latest patch files. Troubleshoot LAN and WAN connection of customer Router. Troubleshoot ISDN whether fired or not, as Backup when Leased Line is down at Customer place. Ensure to Route data traffic on secondary link if available. Show less

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  Total Presentation Devices Ltd.

  May 2010 - Oct 2011

  Customer support engineer

   India's most preferred advanced conferencing solutions provider provides nationwide the world's best projection systems, Advanced Audio & Video Conferencing solutions and turnkey Audio-Visual integration for Boardrooms, Conference Rooms and Training Rooms. Worked as Customer Support engineer for Video Conferencing solution in MUMBAI Regional Office. VC generally handled are Tandberg MXP series(3000,6000,Edge95,990,880), C20 quick set, Polycom HDX series(8000,7000), VSX series(6000,7000,8000), View station (128) Series etc.  Installation of New Video Conferencing systems, hardware’s and software’s. Troubleshooting of Hardware and software issue regarding the system, up gradation of firmware, latest patch files. Working on latest available Telecom Technology from TANDBERG/CODIAN, POLYCOM, and Sony etc. Show less

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  3i Infotech Ltd.

  Oct 2011 - May 2012

  Team Leader

   Worked as Team leader for Video Conferencing infrastructure and Operation for Vodafone India Ltd, Corporate Office Mumbai project. Handlling VC infrastructure operations, Resolving technical queries regarding Hardware and software of all types of VC end devices. Prepare monthly VC report of PAN India VC devices through TMS. Ensure to make Preventive maintenance of VC devices and SLA closure on time. Coordinate with Central NOC team to ensure proper ports should be opened for communication in between TMS, VCS and VC end devices. Coordinating with Central NOC team to ensure allocation of enough Bandwidth to VC device to carry VC session flawless and seamless.  Administration and monitoring of VCS, TMS and MCU and VC end devices Show less

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  Orange Business

  Jul 2012 - Jul 2014

  Technical Consultant

   Working as a Technical Consultant for Orange Business Services Technology Pvt. Ltd. for Video Conferencing infrastructure and Operation at Vashi, Navi Mumbai.  Handling the VC infrastructure installations, operations, resolving technical queries regarding Hardware and software/firmware’s of VC end devices, administration and monitoring of VCS, TMS and MCU etc. Ensure to make Preventive maintenance of VC devices and SLA closure on time. Provide technical support to all Customer locations across India.  Prepare monthly VC call report as per customer requirements Show less

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  Tata Consultancy Services

  Mar 2015 - now

  IT Analyst