Nilgun Erdem

Experience

• 

  Yildiz Technical University

  Oct 2001 - Oct 2004

  Research Assistant
• 

  Garanti Teknoloji

  Nov 2004 - Oct 2020

  Leading the card application and embossing software department and responsible for developing and maintaining management systems for below; • Credit Card Application Management System (Individual, Commercial) - Process applications via Branch offices, MSO (Central Sales), Garanti web site, Call Center, Mobile Application, Direct Sales Team, Cyprus channels - Best product offering with highest probability to be accepted by the customer, cross Sell - Evaluating application via system and manual process - Risk Check: Falcon, NBSM, KKB/Credit Bureau, LKS - Processing Customer Approval (Customer request form, SMS, IVN, Call, OTP)• Credit Card Sales Management System - Process applications via BonusFlaş, SMS, Call me, ATM, Direct Sales Team, 0850 phone number channels - Lead Online (Call back the customer after receiving customer request) • Limit Increase & Decrease Management System - Process applications via Branch offices, BonusFlaş, MSO (Central Sales), SMS, Call Center, Garanti web site, Mobile Application, Direct Sales Team channels - Evaluating limit increase request via system and manual process - Limit Offer Management - Risk Check: Falcon, NBSM, KKB/Credit Bureau, LKS - Processing Customer Approval (Customer request form, SMS, IVN, Call, OTP, DTY)• Card Embossing Management System - Data preparation for credit, debit, prepaid cards - Data personalization for NFC, HCE cards - Customer notifications • Courier Delivery Tracking Management System for credit card, debit card, prepaid card, OGS, HGS • Contract & Document Management for the debit and credit cards• PIN Setting Process via SMS• Stock Management for the no name cards in the branch offices Show less

  • Manager - Payment Systems / Card Application, Embossing and Limit Management

    Jan 2013 - Oct 2020

  • Senior Software Developer - Card Issuing

    Nov 2004 - Dec 2012
• 

  Garanti BBVA Teknoloji

  Oct 2020 - now

  Leading the Card Product and Digital Sales Management department and responsible for developing and maintaining management systems for below;• Credit Card System - Commercial, Corporate, Individual credit cards and virtual cards - Note, log, financial parameters - Lost/Stolen card processes for branch, mobile, internet web page, call center - B2B commercial cards reporting - Customer Information management by SMS, notifications, welcome e-mails - Cap Management - Product Management • Debit and Prepaid Card System - Commercial, Individual debit cards and PIU virtual card (Prepaid) products - Debit card application and renewal process for branch, mobile, internet web page, call center - PIU card application web page - Authorization, provision, statement, accounting, limits, transactions, loyalty, reports processes - End of day processes for networks including Onus, MC, Visa, BonusNet, BKM• Digital Sales Management - Interaction Channel Management - Central Sales Automation - Customer Request Tracking System - Full Form Aplication web pages - Digital Onboarding flows - Queue Management System for Manuel Evaluation Processes - Voice Recording Storage System for the outbound firm calls - IVN Orchestration System Show less Leading the Digital Sales and Limit Management department and responsible for developing and maintaining management systems for below;• Interaction Channel Management - 18 different Modules entegrations to get customer confirmation or to offer their products to customers - 12 different interaction channels - Online / offline interaction management • Central Sales Automation System - 13 different outbound call categories - Web pages for all categories - Script management • Customer Request Tracking System - 6 different interaction channel & 5 modules • Queue Management System for Manuel Evaluation Processes• Full Form aplication web pages • Digital Onboarding flows • Web Based Application Process for Direct Sales Teams Management System for Manuel Evaluation Processes• Voice Recording Storage System for the outbound firm calls - Monitoring, Receiving services • IVN Orchestration System Show less

  • Manager - Payment Systems / Card Product and Digital Sales Management

    Oct 2022 - now

  • Manager - Payment Systems / Digital Sales and Limit Management

    Oct 2020 - Oct 2022