Gerald Cunningham

Experience

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  Enterprise Rent-A-Car

  Mar 2009 - Aug 2012

  Customer Care Representative

  Customer Service expert depended on to ensure customer experiences met or exceeded expectations. Financial problem solving with 50-70 customers a day Service upset and unsatisfied customers to ensure follow up rentals and continuous relationship with Enterprise Processing reservations for offices nationwide Multiple task oriented to keep work process flowing smoothly (talking with customers, validating account info and updating reservations)

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  Hertz Local Edition

  Aug 2012 - Apr 2013

  Manager Assistant

  Continuously exceeded individual and site sales & customer service goals Grew sales utilizing business-to-business sales tactics Assisted the Branch Manager with weekly and monthly business plan Upheld the company standards by ensuring cars and team exceeded customers’ expectations

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  ShipWorks

  Apr 2013 - now

  Software Technician Develop team strategies to improve customer satisfaction Troubleshooting Microsoft SQL databases Key Stakeholder as the voice of the customer for software development releasesCustomer Service Assist customers with technical and software functionality concerns Answer sales and development questions Ensure customer satisfaction is exceeded to continuously obtain loyal customersTrainer Conduct small group and individual training sessions based on learning skills Evaluate training needs of business and make necessary adjustments Created and delivered training material Facilitated learning enhancement modules for continuous customer service excellence Show less

  • Senior Manager Customer Support

    Mar 2021 - now

  • Customer Service Team Lead

    May 2019 - Mar 2021

  • Software Technician

    Apr 2013 - May 2019
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  Auctane

  Jan 2023 - Dec 2023

  Project Manager