Sofia Grotto

Experience

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  My Tour in Italy

  Jan 2017 - Jan 2017

  Tour Leader Trainee

  - Deeper knowledge of the tourism field connected to travel agencies and tour operators- Simultaneous translations- Flexibility when dealing with a big group of people- Teamwork

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  Sheraton Hotels & Resorts

  Jan 2018 - Jan 2019

  Guest Services Manager

  - Greet and welcome guests, ensure their satisfaction- Cross Training between Front Desk and Concierge- Cross Training with the F&B department and the team at the Sheraton Executive Lounge- Knowledge of Marriott International brand and upholding a 5* standard- Knowledge and use of Opera Software and Office Suite- Prepare welcome letters for VIPs and the crew of Ethiopian Airlines and assistance of their needs

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  Campanile

  Nov 2019 - Mar 2021

  Front Desk Receptionist

  - Deal with reservations, special requests, problems and complaints,- Prepare invoices and take payments- Build customer loyalty- Use of the PMS Opera et Microsoft Office- Be in charge of the hotel's social media activities- Prepare breakfasts and clean up, guarantee the daily traceability of products, check the monthly stock-tacking

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  Dayuse.com

  Mar 2021 - Jan 2022

  Customer Success Manager

  - Liaison between guests and hotel partners of several markets: Italy, France, Spain, Brazil, UK, US- Coordination of reservation logistics and problem solving- Process customer reviews, complaints and claims via several online tools- Invoice follow-up, identify payments received- Translation of newsletters and FAQs in Italian, Spanish and Portuguese

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  Fragonard Parfumeur

  Jan 2022 - Sept 2022

  Tour Guide & Saleswoman

  - Guided visit of the Parfum museum in 4 languages (English, Spanish, French, Portuguese)- Introduction, advice and sell of the parfums and other profucts- Daily cleaning of the shop- Team work and work under pressure

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  LQV Group

  Oct 2022 - Oct 2023

  Wine Bar Assistant

  - Understand customers' tastes and requests and guide them through the wine list- Preparation and service of food platters and wine- Food logistics and traceability- Stock Management and inventory- Teamwork

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  Restaurant Le Clos Bernard Méribel

  Jan 2023 - Jan 2024

  Commis Sommelier

  - Ensure a professional service- Knowledge of the wine list in order to assist guests and help them with recommendations and food pairings- Update the wine list in coordination with the Head Sommelier- Manage the wine cellar- Daily restaurant operations- Teamwork

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  El Questro Homestead

  Jan 2024 - now

  Food And Beverage Attendant