Mariela K.

Experience

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  Coins & Collectables Emporium

  May 2012 - Aug 2014

  Administrative Assistant

  ● Managed e-commerce and listings websites (eBay, Craigslist) in order to increase store revenues● Recorded business transactions and managed bookkeeping in order to prohibit errors from occurring in future bank statements● Communicated with customers in person, over the phone, and through e-mail in order to best accommodate to their commercial needs and requests

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  Gamnesia Media

  Aug 2014 - Sept 2015

  Junior Editor

  ● Wrote news-based columns and articles on upcoming video game titles, software updates,and downloadable content

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  Putnam Public Schools

  Jul 2016 - Aug 2016

  Information Technology Intern

  ● Upgraded obsolete software and hardware in order to modernize the classrooms and computer laboratories of each educational institution in the Putnam School District● Expanded the network capabilities of a newly renovated high school by assisting in assembling a new server closet and installing four new servers● Collaborated with internship supervisors in order to learn the process of computer imaging, later executing said skill while preparing several computer laboratories and personal desktops for the coming school year Show less

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  University of Connecticut

  Aug 2016 - Dec 2016

  Peer Mentor

  ● Developed lesson plans for the English Learning Community First Year Experience Course (UNIV 1810)● Created discussion questions, writing assignments, and other course-related material on the HuskyCT web server● Monitored the progress of each designated student, both in terms of online homework submissions and one-on-one meetings, to discuss topics such as time management and wellness● Organized and spearheaded in-class activities, oftentimes in the form of writing prompts and group management exercises, in order to encourage peer-to-peer discussion and collaboration Show less

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  University of Connecticut

  Jan 2018 - Dec 2018

  Writing Intern

  ● Assisted internship supervisor and coworkers in the Editorial Department with topic research utilizing existing online resources, workplace databases, and primary telephone contacts from various UConn departments● Developed interview questions and spoke with persons of interest for upcoming online articles, including telephone interviews and brief informational inquiries ● Wrote and edited for Inside UConn Nation, an online publication for UConn alumni, to keep alums updated and invested in their alma mater● Brainstormed different social media initiatives, such as potential alumni-related questions, to engage with the UConn Foundation's online following Show less

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  OPIM Innovate

  Jan 2019 - Dec 2019

  Communications Specialist

  ● Wrote editorial content for OPIM Innovate with an emphasis on making complex technology- and business-oriented concepts digestible to students and faculty of all academic backgrounds● Interviewed students and faculty for articles related to OPIM Innovate or UConn’s OPIM department, either at important events or on an individual basis● Assisted director with various administrative tasks, such as telephone inquiries, form submissions, and calendar updates to prepare for and advertise upcoming events hosted by OPIM Innovate Show less

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  Indeed.com

  May 2019 - Aug 2019

  Technical Writing Intern

  ● Improved the organization and navigability of an engineering team's online documentation through the use of page standardization and page plugins● Collaborated with project stakeholders to better understand and prioritize the functional content included on each web page● Eliminated any content repetition and duplication by specifying page titles and sectioning off related content● Lowered the search time allotted to information discovery by adding page overviews to online documentation and specifying content titles● Propogated best practices for web page organization by providing instructional templates to stakeholders after project handoff● Met with stakeholders in person to ensure their understanding of new page plugins and promote the sustainability of content enhancements● Created a site directory and template dedicated to the documentation, search, and discovery of company-internal Chrome extensions● Created weekly newsletters for future technical writing interns, including best practices, tooling tips, and advice regarding interpersonal communication within and among teams Show less

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  Indeed.com

  Jan 2020 - Mar 2023

  Technical Content Architect

  ● Worked to establish InnerSource principles and documentation patterns for internal GitLab repos● Created foundational documentation for upcoming front-end product changes to prepare internal teams for data migration, feature requests, and cross-team collaboration● Independently consolidated and organized internal documentation for ease of use, customer centricity, and discoverability● With a designated squad, successfully planned and executed a first-time conference dedicated to data education at Indeed; offered presentation feedback to speakers which contributed to an average satisfaction rating of 4.40/5.00 for all sessions● Developed a GitHub-based website for Skooner, an open-source Kubernetes dashboard, which contributed to its acceptance into the CNCF Sandbox (skooner.io)● With limited resources and time, managed a team of technical writers to ensure that all external-facing content was compliant with WCAG 2.1 (web accessibility) guidelines before a legal deadline of January 1st, 2021● Mentored a team of technical writers on web accessibility compliance for both internal and external content; acted as a liaison between the team and third-party servicers for accessibility requests (transcripts, captions, audio descriptions)● Interviewed and conducted focus groups related to the creation and evolution of content utilizing UX and marketing methodologies (personas, archetypes, stakeholder analyses)● Created internal course materials focused on data tools and effective data consumption● Developed marketing content for internal conferences, resource groups, and programs● Spotlighted internal content through various programs dedicated to noteworthy tools and news (newsletters, blog posts)● Created self-service content solutions and mentored stakeholders through systems developed to ensure that content thrives during and after partnership Show less

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  Iodine Software

  Apr 2023 - Aug 2024

  Technical Writer (Product Management)

  ● Assisted in the success of product onboarding initiatives by co-authoring a workbook on the AwareUM suite, distributed to users by client experience coordinators during onsite education sessions● Closed client communication gaps by onboarding technical writers and instructional designers to Pendo, a no-code solution for in-app announcements● Authored an implementation guidebook for one of Iodine’s core add-ons, resulting in a 200% improvement to implementation time (as estimated by the technical services manager)● Sustained product usability and encouraged feature adoption by providing up-to-date user guides, knowledge base articles, and release notes for four key SaaS applications aimed at improving clinical documentation integrity in the healthcare industry● Improved information discoverability and self help through the design of streamlined web experiences (Confluence spaces, Google Sites, Zendesk Guides, in-app tutorials, etc.) for Iodine clients and employees Show less

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  Applied Systems

  Dec 2024 - now

  Content Developer