Ankaj Kumar Upadhyay

Experience

• 

  TCS

  Jan 2011 - Jan 2014

  System Engineer

  Providing L2. L3 Support for Avery Dennison Project (17,000+ User Based in a mixed R6 and R8 environment)Administration of Lotus Domino Servers (AIX & WINDOWS based).Monitoring, assignment and resolution of tickets raised by users on daily basis in Remedy in defined SLA, & Co-ordination with External Service providers Blackberry User administrationUsing Domino Designer, creation of Auto responder Monitoring servers Using Domino Admin client & troubleshooting mail routing issues, including restarting router, updating routing table etcDomino Disk Space Monitoring.Taking care of Maintenance of servers during business off hours.Raising, processing change request & completing tasks defined within SLA. Show less

• 

  MediaAgility - Part of Persistent Systems

  Jan 2014 - May 2018

  1. Training Management-: G Suite Functional Training.G Suite Administration Control Panel / User Training G Suite Security Workshop Training. 2. Support & Order Management-: Providing customized solution through Apps Script, API(GAM), Reg Ex, Extension and Marketplace applicationsResolve technical issues for customers to show how G Suite can make businesses more productive, collaborative and innovative.Coordinate with Sales for license procurement and management related queries.Work on customer-focused relationship management post Go-Live and manages all queries within ITIL V3 guidelines & defined SLA.Audit Reporting for service review and vendor performance reviewManage knowledge Base & support portal for service desk, Google support team and end usersProcessing Order (Online & Offline) for G Suite/MAPS & for Office 365 (Through Ingram).Configuring & troubleshooting migration and sync tools like GSMME, GSSMO, GSMMO, GCDS, GSPS.Data Migration from on premise servers including Microsoft Exchange and other RFC 3501-compliant IMAP servers ex- Runbox, Zimbra, Office-365, Godaddy etc.Configuring G Suite APIs such as GAM,Audit API, Shared Contacts API etc.Helping Change Management Team in implementation of G- Suite MDM. Show less

  • GSuite Deployment and Support Specialist

    Jan 2017 - May 2018

  • GSuite Senior Support Engineer

    Jan 2014 - Dec 2016
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  PointStar

  Jun 2018 - Aug 2020

  Cloud Engineer
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  Confidential

  Aug 2020 - now

  Confidential