Bhavik Chand

Experience

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  Mindpearl

  Nov 2013 - Jan 2015

  Credit Accounts Manager

  -Handle customer issues and provide support via telephone and email enquiries (general product related inquiries-Promote Sales daily (tele-sales) and reach sales targets given.- Maintain and ensure timely customer service- Handle customer complaints and grievancesAchievements:-Awarded the best newbie Certificate and trophy for customer service and allrounder performance home Direct Fiji/New Zealand team awards ceremony. -Promoted from a CSR to Credit Accounts Manager within 3months of employment with Home Direct Credit Accounts Manager: (HOME DIRECT LTD/NEWZEALAND COMPANY)- Handle customer escalations/ calls regarding repayments and finance issues- Assist customers with payment plans and ensure all payments collections are successful. Handle bad debt customers, and forward financial report to Managers.-Updating of required documents and data on customer account for recording, account management and debt collection purposes- Updating of required documents and data on customer account for recording, account management and debt collection purposes.-Reaching daily set targets in terms of Collection in Dollar value.- Retention of existing customers (assisted Luminaries and Frequent flyers with their queries and complaints regarding their membership details and purchase limits, payment plans).Achievements:-Monthly Monetary Bonuses and Gifts-Recognition by CEO and managers of Mindpearl and Home Direct Show less

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  Vodafone Fiji

  Jan 2015 - Jun 2016

  Network Administrator / Packet Core Assistant

  - Assist in a current major project with Telstra (Australia).- Assist in Data Issues faced within the country-Manage Clerical Duties and Responsibilities- Actively contribute to all corporate requirements and Provide input to ensure the Division action plans are carried out and managed successfully.-Conduct Sim Tests (worldwide roaming)-Conduct phone test before launching-Monitor and support on Network regularly.

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  Tower Insurance

  Jun 2016 - Jan 2020

  Insurance Consultant

  INSURANCE CONSULTANT -Customer liaison (Face to Face service).-New Business to company-Broker Policy & Agent policy liason + Processing -Agents Training-Policy processing and Underwriting (All Policies)-Screening and ensuring authentication of documents (Compliance Structures)- Insurance Claims Management- All policies / All General Classes- Credit Control (Retentions)-Monitor online Queries.-Manage Towers main website queries.-Solely manage Towers Fijis Facebook Page and setting standard examples for the pacific team.-Assist Sales and Marketing Team-Insurance Surveying - Properties-Reinsurance applications- Judgement and Decision Making-Resarch Country rates and implementation.-Conduct Policy Product Researches Show less

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  FijiCare Insurance Limited

  Jan 2021 - Nov 2024

  Duties include:-Customer liaison -New Business -Retention -Reporting Dashboard-Broker Policy & Agent policy liason -Policy and signup Approvals -General Quotes -Cover / Policy Acceptance approvals-Agencies signup and Approvals-Agents Training-Policy processing and Underwriting (General Classes)-Screening and ensuring authentication of documents (Compliance Structures)- Insurance Claims Management- All policies / All General Classes-Monitor online Queries.-Manage FijiCare main website queries.-Manage FijiCare Social Media Pages-Reinsurance applications- Judgement and Decision Making-Resarch Country rates and implementation.-Conduct Policy Product Researches-New product/policies implementation -Pacific Island Agencies setup-Pacific Islands policies implementation -Annual Report committee (Design and publication)-Social Club Committee -Designing and Creatives-Website Management -Projects Team - Policies and General CSR's+workshops - Certain project leads Show less

  • Assistant Manager Marketing

    Jul 2023 - Nov 2024

  • Marketing Officer Insurance

    Jan 2021 - Jul 2023
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  Capital Insurance Group Limited

  Nov 2024 - now

  Marketing & Business Development Manager