Juan Torrez

Experience

• 

  Concentrix

  Jan 2017 - Jan 2018

  Technical Support Specialist

  -Supported customers with basic technical support for current and past software releases.-Assisted clients with general support for hardware, peripherals, network connections, and external software.-Escalated help desk tickets to tier 2 support when outside the scope of T1 technician support.

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  Ibex

  Aug 2019 - Jan 2021

  IT Specialist

  • Diagnosed and rectified a critical network outage, minimizing downtime and avoiding potential revenue loss.• Collaborated with cross-functional teams to streamline project delivery, leading to successful deployment of integration projects.• Developed custom scripts in Python and PowerShell for task automation, improving operational efficiency and reducing errors.• Provided system-level troubleshooting and debugging for third-party integrations, working with REST APIs and cloud services• Enhanced system security by implementing multifactor authentication and encryption protocols.• Ensured adherence to company-wide best practices implementations, including compliance with security protocols. Weniger anzeigen

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  Blue Sky Solutions

  Jan 2022 - Jul 2022

  Information Technology Specialist

  • Provided comprehensive troubleshooting and debugging support for SaaS solutions, resolving complex technical issues across various platforms.• Developed and maintained integrations with third-party systems using REST/SOAP APIs and SCIM protocols, enhancing the efficiency of inter-application communication.. • Utilized a Level 2 (L2) and Level 3 (L3) ticket-based system to manage and prioritize support requests, ensuring timely issue resolution and adherence to service level agreements.• Established a dedicated test environment to replicate complex technical issues, accelerating the troubleshooting process. Weniger anzeigen

• 

  Olly Olly

  Nov 2022 - Jan 2023

  Web Administrator

  • Deployed websites to production servers, testing functionality to ensure a seamless user experience and adherence to project deadlines• Strong background in PHP programming for dynamic and interactive web applications.• Skilled in website maintenance, updates, and troubleshooting to ensure optimal performance.• Experience in designing and implementing secure user authentication and data protection measures.• Collaborative communicator known for working effectively with designers, content creators, and stakeholders. Weniger anzeigen

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  MBition

  Nov 2023 - Sept 2024

  • Information Technology Infrastructure Specialist

    Jan 2024 - Sept 2024

  • Information Technology Infrastructure Specialist

    Nov 2023 - Apr 2024