Cynthia Armstrong

Experience

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  Sassy Classics

  Mar 2004 - Dec 2016

  Writer

  Writing product descriptions for antique, fine jewelry and vintage costume jewelry. Extensive research of makers, marks, styles and materials to ensure the highest degree of accuracy in descriptions.

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  Gameworld Network

  Sept 2005 - Aug 2008

  Freelance Writer

  Review of video games and video game consoles.

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  Keller Laboratories

  Jun 2006 - Jan 2008

  Customer Service Representative

  • Handling incoming and outbound technical and customer service calls• Switchboard Operation• Driver Dispatch• Data Entry• Account Setup

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  Paradigm, Incorporated

  Aug 2008 - Dec 2019

  Managed IT operations. Headed project management and supervision of software development and help desk teams. Create and managed IT budgets. Advised senior management on IT strategies. Planned and managed IT infrastructure and software projects. Managed vendor and supplier relationships. Negotiated pricing with suppliers for IT procurement and service contracts. Handled infrastructure and IT asset management. Developed data security strategies and policies. Key Contributions:• Spearheaded and directed the development of a formal IT department and structure. Developed training, data and security policies, procedures and ITSM solutions.• Managed Agile and traditional software development, implementation, business analysis and infrastructure projects for one of the nation’s leading providers of credentialing solutions for colleges and universities. • Planned and Implemented help desk ticketing solutions in JIRA and SharePoint. Implemented integrations to provide the support team and end users with end-to-end visibility of SLAs and the ticket handling process.• Defined strategies and data security policies for clients with domestic and international compliance requirements. Evaluated and handled incoming data security inquiries and vendor security questionnaires. • Planned, developed and implement document management, SOP and workflow solutions for JIRA and Confluence to provide end users and IT teams with efficient and effective knowledge management systems. Show less Performed quality inspection for finished goods. Assigned to perform computer hardware repairs, programming and software troubleshooting as needed.Key Contributions: • Performed duties as a member of the Quality Inspection (QIS) team.• Performed repairs, upgrades and provided support for PCs in a Windows server environment. Assigned and tracked IP addressing in a non-DHCP network environment. Assisted moving PCs to DHCP networking. • Assigned programming projects for mission critical operations. Assigned business analysis projects to create automations and develop new functionality that provided increases in data processing efficiency. Show less

  • Head of the IT Division

    Sept 2010 - Dec 2019

  • Quality Inspector (QIS)

    Aug 2008 - Aug 2010
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  XTuple

  Mar 2020 - May 2020

  Customer Success Support Engineer
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  City of Virginia Beach

  May 2020 - now

  Project Manager