Peter Devriendt

Education

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  Communicology: The study of the ground structure of communciation and change

  2011 - 2012
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  Vrij Hoger Technisch Instituut Kortrijk

  1990 - 1993

  Bachelorgraad Autotechnologie
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  Beeckestijn Business School

  2019 - 2019

  Post-Bachelor Customer Experience & Journey Management 8,1

  The essence of customer journey management is to set up and continuously improve customer journeys so that they lead to a better customer experience. The ultimate goal is lower costs, more loyal customers and / or more ambassadors.The post-Bachelor Customer Experience & Journey Management course teaches how to develop and implement a good customer experience strategy. The goal is to develop the optimal customer journey, whereby the customer experience is improved and the customer goals such… Show more The essence of customer journey management is to set up and continuously improve customer journeys so that they lead to a better customer experience. The ultimate goal is lower costs, more loyal customers and / or more ambassadors.The post-Bachelor Customer Experience & Journey Management course teaches how to develop and implement a good customer experience strategy. The goal is to develop the optimal customer journey, whereby the customer experience is improved and the customer goals such as purchase, retention, recommendation and satisfaction are achieved. Show less