Jayati Rani

Experience

• 

  Airport Authority Of India

  May 2018 - Jun 2018

  Training
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  Skillate

  Sept 2021 - Aug 2022

  Solutions Associate

  • Worked closely with the technical writer team on the support documentation that empowered the user community.• Worked closely with the product team to resolve and provide faster resolutions to technical issues.• Built Custom Reports using SQL to provide the requested data to our clients.• Provided excellent customer experience to 100+ clients (like Coca-Cola, OLA, Unacademy,Marico)maintaining 100% SLA.• Automated 150+ Offer Letters using Java Script and Excel.

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  Sense

  Sept 2022 - Oct 2023

  Solutions Consultant

  • Wore multiple hats, from working in customer success to content writing and quality assurance.• Worked on the implementation and onboarding of customers.• Familiarity using FreshDesk.• Analyzed the customer queries to build the knowledge base FAQ which in turn decreased the incoming self-help queries by 40%.• Worked with QA to validate test cases and scripts to cover all project requirements and features.• Created new pages, permission lists, roles and register them on our Admin portal. Show less

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  Gainsight

  Oct 2023 - now

  Customer Success Consultant