Elizabeth Brown

Experience

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  American Eagle Outfitters

  Oct 2001 - Jul 2005

  Sales Floor Manager
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  Crabtree and Evelyn

  Jan 2006 - Aug 2008

  Sales Manager
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  Poleeva Beauty Products

  Sept 2009 - May 2016

  Managing Partner

  • Created customer e-commerce retail website with measurable analytical databases• Resolved problems and bottlenecks in the production process and worked to resolve issues• Generated manufacturing information such as materials inventory, production rates, quality control issues, and allergen information through proficient use of Microsoft Word, Excel, and PowerPoint• Consulted with costumers to influence sales transactions and resolve concerns and specific order requests to advocate for positive customer experiences and process improvement Show less

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  To Keep & To Give

  May 2016 - Jan 2019

  Shop Owner

  • Executed all research and development for product production including the purchase of raw materials from South American manufacturers• Managed hiring, training, developing and supervision of a team of creators and product producers• Maximized the strategic planning modeling process to correct gaps in current process flows• Achieved the highest customer service ratings (5 stars) 100% of the time during the entire lifespan of the operating business process, based on quality control, customer relations, quick delivery, etc. Show less

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  CDM Law firm

  Jan 2019 - Dec 2019

  Legal Assistant

  • Process Managed business registrations (up to 200+ pages per document) regarding franchise Regulatory, Non-Regulatory and business opportunity state filings• Collaborate with franchise CEO/COO, State Agency/Commissioner, and attorney• Initiated a project to construct employee handbook for training new employees• Detailed parent franchiser investment forms and exhibits to protect investment dollars for more than 187 national franchise units and 154 area representatives.

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  Medical Services of America

  Mar 2020 - now

  Clinical Data Analyst

  Councils with clinical application specialists, CIO, and Board of Directors as well as third-party software developers for the purposes of mapping processes, identifying improvements in business systems, and training staff members on process optimization.● Responsible for ensuring consistent, accurate, project management for EMR systems across 99 home health and hospice agencies spanning eight states, resulting in keeping 2% of all CMS reimbursement payments per agency, equating to the retention of millions of dollars● Analyzes, tests, and makes recommendations to managers and board members on supplemental applications and services that will enhance productivity and compliance through WellSky and WellSky Beta groups, for all agencies to use, enhancing each agency’s publicly reported star rating● 2020, 2021, and 2022 Medical Services of America Leadership Summit Presenter● Awarded top 25% National Recognition for outstanding service based on survey results for CAHPS surveys through Data Ownership for 2021● Directs the integration of software acquisitions company-wide for Value-Based Insights, His Measures, and Time Card Management● Analytics Innovator 2022 Award Show less