Danforth Lincoln

Experience

• 

  Blizzard Entertainment

  Sept 2009 - Mar 2023

  Senior Producer for World of Warcraft's Tools Engineering team. Responsible for: coordinating and organizing the team's short- and long-term priorities, plans, and development efforts; facilitating the team's regular Scrum meetings including backlog review, sprint planning, sprint retrospective, and product demonstrations; ensuring the team's alignment with and focus on business priorities; engaging end-users to document and log new tool requirements and workflow improvement ideas; and providing stakeholders and end-users regular written and verbal project, product, and release updates. Additional duties include technical troubleshooting for our internal tools, user and permissions administration, and change control and release management. Show less

  • Senior Game Producer, World of Warcraft Tools Engineering

    Aug 2019 - Mar 2023

  • Project Manager, Global CS Reporting and Analytics

    Jan 2017 - Aug 2019

  • Senior Technical Writer, Information Technology

    Aug 2014 - Jan 2017

  • Technical Writer, Global Customer Service

    Nov 2011 - Aug 2014

  • Customer Service Specialist, Americas

    Sept 2009 - Nov 2011