
Sumit Gaikwad
Technical Officer

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About me
Platinum Technical Support Consultant at Altera Digital Health
Education

Seed Infotech
2008 - 2008Diploma Software Quality TestingFirst Class

Sainik School Satara
1995 - 1999High School Science
Shivaji University
1999 - 2003B.E Electronics66.2 % First Class with Distinction, KBP College of Engg. Shivaji University.Total Semester Aggregate: 60.27%H.S.C (10+2) : 70 % First class, (CBSE)S.S.C : 71 % First class, (CBSE)
Experience

DSS Mobilink Pvt Ltd
Jan 2004 - Nov 2004Technical OfficerRouting and maintaining of Telecom Switch of Alacatel 4300 L EPABX System.Inventory and updating of Sun Server for paging customers on Oracle database.Installation and management of Routers, Switches and Hubs of Cisco, Intel, D-Link.Troubleshooting of Samsung & Pizza Hut SQL Server Based on Oracle Familiar with different Networking protocols such as TCP/IP, DNS, FTP, DHCP, ISDN PRI, E-1, OSPF, and BGP. Installation of Mail server Linux 6.1 and implemented. Interoffice mails are sent to mail server, Whereas Interoffice mails are handed locally by configuring using protocol SMTP, POP3, DNS, GATEWAY etc.Backup of systems on daily basis on export DAT. Show less

TATA Bussiness Support Services
Nov 2004 - Jan 2007Technical SupportWORKED WITH THE TATA VSNL INTERNET SERVICE PROVIDER Troubleshooting the clients of TATA (VSNL ISP) Broadband, Dial Up and ISDN by using Tools such as OSS, Dslims.Installing, configuring and troubleshooting of Customer End Premises Devices such as Routers, Adsl modem and related accessories running on DSL and MAN Technologies and supporting PPPoE, PPPoA and VPN protocols.Manage team of 6 members, monitor their performance, motivate and recognize Analyzing calls to identify the root cause of deviationMaintaining updating customer's database on Oracle, Dslims and billing CRM. Show less

Patni Computer Systems
Jan 2007 - Oct 2008Senior AnalystProject : Matrix PACSDatabase : Windows 2000/2003 SQL ServerSoftware :Front End-Visual Basic 6.0 Back End- SQL ServerClient : Merge Healthcare, MilwaukeeRole : Senior AnalystMaintenance, upgrading of database and Performance Testing.Requirements and Analysis: Understanding the requirements of the client and act as a functional resource. Interacting with the client on various forums to discuss the status of the project, clarify any queries regarding the functionality etc.Creating and Executing SQL queries and SQL Backups.Product : Immedia Archive Database : Sybase Software : AmassHardware :SPARC Enterprise 250, V240 Client : Merge Healthcare, MilwaukeeRole : Senior Analyst Administration Support •Installation and Administration of the Sun servers.•Troubleshooting issues of storage devices like NAS and Juke Box.•Recommend and perform version upgrades and patches for Sun server.•Monitor server capacity and make recommendations for hardware upgrades or add-ons (e.g. processors, disk space, memory) to accommodate current and planned server usage.•Job responsibilities included executing queries in different databases, including Sybase.•Recommend upgrade/addition of new servers based on current and planned application usage. •Adhered to International imaging standards including DICOM and HL7. Show less

Altera Digital Health
Oct 2008 - nowPlatinum Tech Support ConsultantApplication Specialist:Coordinate with the Clients on various forums to discuss the status of the project, Recommending System specification, clarify any queries regarding the features.Customize application to meet customer requirement. Troubleshoot complex application issues escalated by L2.Test the application for defects and provide workaround to the client till the hot fix is released. This includes writing SQL Scripts to fix the issue.Active member of Service Review board and Product Planning meeting with Developers and BA Team for defects and enhancements management.Implementation: Onsite at USA for Implementation and Application Support Presbyterian Intercommunity Hospital (Los Angeles) & Athens Regional Medical Center (Atlanta) Onsite at Singapore for Application Support at Parkway Healthcare Hospitals Groups.DBA: Installation, Administration of SQL server 2005/2008/2012/2014Managing Tables, indexes and other database objects.Creating & maintaining Database files, Transaction log files, DTS, Views, Triggers and Stored Procedures.Configuring and implementing Replication and AOAG at client DB servers.Implementing Logshipping and Mirroring to maintain high availability.Installation of IIS and Apache and configuration for customer/In-house Customers.Creating, Managing jobs and Monitoring Sql Server Agent Error log.Assisting customer / in-house users / developers for any SQL / Windows issues. Planning suitable backup and recovery strategies for all databases to ensure better Availability. Managing/ maintaining proper indexes at all customer/In-House servers.Monitoring Database performance and optimizing performance using tools like Profiler, SQL logs and Event logs. Running and maintaining in-house and customer SQL Servers and applications (100+ customer sites).Quality testing and deployments of products on in-house and customer sites.HL7 Integration:Configure and Integrating HL7 interfaces and troubleshooting HL7 issues Show less
Licenses & Certifications

ITIL V3
TUV
ITSM
EXIN
Lean Six Sigma Yellow Belt
Apr 2017
Building Resilience
Lynda.com
Managing Your Time
Lynda.com
Prince 2 Practitioner
AXELOS Global Best PracticeApr 2017
Avoiding Burnout
Lynda.com
Prince 2 Foundation
AXELOS Global Best Practice
Balancing Work and Life
Lynda.com
Agile Project Management Foundations
Lynda.com
Languages
- enEnglish
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