Khrystyna Hlushko

Khrystyna Hlushko

Traffic Manager

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location of Khrystyna HlushkoStockholm, Stockholm County, Sweden

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  • Timeline

  • About me

    Fullstack Engineer | Senior IT Project Manager

  • Education

    • Lviv Polytechnic National University

      2010 - 2015
      Master’s Degree Applied Linguistics
  • Experience

    • Zoom Support.

      Jul 2014 - Jan 2016
      Traffic Manager

      Key responsibilities:- Establishing Erlang model in CRM.- Calculating and leveraging traffic workload among the offices and shifts.- Establishing IVR model and calls rotation (Asterisk).- Establishing inbound/outbound calls policy.- Managing and optimizing fees. - Facilitating and communicating key performance targets to CEOs.

    • SoftServe

      Jan 2016 - Mar 2016
      DevOps Trainee

      Key aims:- To broaden my areas of knowledge acquired in the academy. - To strengthen theoretical base with hands-on configuring experience.- To accomplishing goals set by mentor.

    • Rolique

      May 2016 - Sept 2020

      Key responsibilities:- Responsible for delivering projects against agreed scope, budget, schedule & customer expectations. - Ensure Agile practices are adopted and enacted within the project SDLC.- Coach and lead PM newcomers.- Manage distributed teams and multiple projects at a time. - Manage client expectations by ensuring the delivery of the highest quality service.- Work closely with clients to set priorities and create a roadmap.- Facilitate essential trade-off decisions between investment and client benefit.- Identify key project risks and managing them to resolution or escalating them accordingly.- Collect, define and document business and technology requirements.- Ensure following the pre-defined project procedures (e.g. scope change requests, internal best practices).- Produce stage plans and accurate reports. - Monitor team performance.Have experience configuring and managing Jira, Redmine.Most frequent customer locations: Germany, USA, Canada, Netherlands, Switzerland, the Great Britain. Show less

      • Frontend Developer

        Apr 2020 - Sept 2020
      • PM Competence Lead

        Jan 2019 - Sept 2020
      • IT Project Manager

        May 2016 - Jan 2019
    • Avenga

      Sept 2020 - Aug 2021
      Senior Information Technology Project Manager

      Healthcare FDA compliant project: Java, BigData, React.Key responsibilities:- Successfully lead projects into delivery.- Be directly responsible & accountable for the time/cost/scope/quality.- Host interviews within the PMO.- Be responsible for the personal development of the subordinates. Mentorship.Accounting project for Canada & Australia: Salesforce.

    • SoftServe

      Sept 2021 - Apr 2022
      Java Developer

      - Platform for searching spare time classes.- Healthcare multi-platform project.

    • Epidemic Sound

      Jul 2022 - now
      Full Stack Engineer
  • Licenses & Certifications

    • Flexible methodologies of developing automated configuration management systems

      SoftServe
      Dec 2015
    • Advanced Kotlin

      Kt. Academy
      Dec 2023
    • Swedish A2

      Ukrainian-Scandinavian Center
      Dec 2023
    • SAFe 4.0 Agilist

      Scaled Agile, Inc.
      Jun 2017
    • DevOps

      EPAM Systems
      Jan 2015
    • Fundamentals of IT team management

      LITS [Lviv IT School]
      Mar 2016
      View certificate certificate