Khrystyna Hlushko

Experience

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  Zoom Support.

  Jul 2014 - Jan 2016

  Traffic Manager

  Key responsibilities:- Establishing Erlang model in CRM.- Calculating and leveraging traffic workload among the offices and shifts.- Establishing IVR model and calls rotation (Asterisk).- Establishing inbound/outbound calls policy.- Managing and optimizing fees. - Facilitating and communicating key performance targets to CEOs.

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  SoftServe

  Jan 2016 - Mar 2016

  DevOps Trainee

  Key aims:- To broaden my areas of knowledge acquired in the academy. - To strengthen theoretical base with hands-on configuring experience.- To accomplishing goals set by mentor.

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  Rolique

  May 2016 - Sept 2020

  Key responsibilities:- Responsible for delivering projects against agreed scope, budget, schedule & customer expectations. - Ensure Agile practices are adopted and enacted within the project SDLC.- Coach and lead PM newcomers.- Manage distributed teams and multiple projects at a time. - Manage client expectations by ensuring the delivery of the highest quality service.- Work closely with clients to set priorities and create a roadmap.- Facilitate essential trade-off decisions between investment and client benefit.- Identify key project risks and managing them to resolution or escalating them accordingly.- Collect, define and document business and technology requirements.- Ensure following the pre-defined project procedures (e.g. scope change requests, internal best practices).- Produce stage plans and accurate reports. - Monitor team performance.Have experience configuring and managing Jira, Redmine.Most frequent customer locations: Germany, USA, Canada, Netherlands, Switzerland, the Great Britain. Show less

  • Frontend Developer

    Apr 2020 - Sept 2020

  • PM Competence Lead

    Jan 2019 - Sept 2020

  • IT Project Manager

    May 2016 - Jan 2019
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  Avenga

  Sept 2020 - Aug 2021

  Senior Information Technology Project Manager

  Healthcare FDA compliant project: Java, BigData, React.Key responsibilities:- Successfully lead projects into delivery.- Be directly responsible & accountable for the time/cost/scope/quality.- Host interviews within the PMO.- Be responsible for the personal development of the subordinates. Mentorship.Accounting project for Canada & Australia: Salesforce.

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  SoftServe

  Sept 2021 - Apr 2022

  Java Developer

  - Platform for searching spare time classes.- Healthcare multi-platform project.

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  Epidemic Sound

  Jul 2022 - now

  Full Stack Engineer