Keshia Baker

Experience

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  Verizon Wireless

  Jan 2011 - Oct 2011

  Sales Representative
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  Alliance Residential Company

  Oct 2011 - Dec 2012

  Assistant Business Manager

  Lauded as Top Sales Associate for Northwest and Pacific Northwest regions. Performed wide range of duties in broad portfolio, encompassing sales and project management, overseeing complete project scope and timeline, arranging vendor scheduling, ensuring quality control and hiring out of refurbished housing units.Selected Contributions:• Removed backlog by updating and streamlining the Statement of Deposit Accounting (SODA) process, assuring compliance to California state law with timeous gathering of outstanding payments. Show less

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  Paul Mitchell the School Charlotte

  Feb 2013 - Dec 2013

  Admissions Leader

  Drove success through spearheading the management strategy and gaining collective agreement.Provided leadership and direction at management level to outline approaches and attain expected admission targets. Established and developed relationships to improve recruitment and cultivate placement opportunities, while representing school both internally and externally.Selected Contributions:• Facilitated and instituted professional development programs utilizing interactive workshops as well as personalized tutoring and coaching to cater for individual needs. Show less

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  Global Knowledge

  Mar 2014 - Oct 2023

  Reports to COO while acting as lead business partner to North American Sales VP’s, Directors and Upper Management. Supervises design and compliance to standardized process documentation, to enhance sales efficiency aligning systems with company initiatives. Conducts regular incremental forecasting and KPI evaluations to ensure business advancement, whilst acting as SME and data overseer for key areas such as accounts and territory management.Selected Contributions:• Joined with IT to resolve backlog, UAT and release scheduling using Kanban principles, while backing over 450 users as Salesforce product owner, controlling process documentation, communication and training. • Steers sales sector within the region through effective planning and supervision, managing numerous employees, serving as SME for company utilizing custom built processes.• Collaborated with Finance department to design and execute sales commission plans. • Lauded in earning Sales Operations Employee of the Year in 2017.• Optimized and created processes via multiple implemented organizational changes and financial year planning cycles, running project to control account data through integrated IT, marketing, sales and finance reports. Show less Earned top performer in company for weekly advancement to annual targets for the first and second quarter of 2015. Streamlined internal operations to further business development. Managed and improved interdepartmental relationships with the likes of IT, influencing key decision makers and stakeholders via effective account management and strategic prospecting for new opportunities.Selected Contributions:• Implemented consultative sales strategies to garner trust and build relationships with customers to enhance B2B sales.• Generated lucrative enterprise leads by collaborating with Field Sales team to drive sustainable revenue growth. Show less

  • Director Business Analysis

    Jul 2020 - Oct 2023

  • Director of Sales Operations

    May 2019 - Jun 2020

  • Sales Operations Manager

    Jan 2018 - May 2019

  • Sales Operations Business Analyst

    Jul 2015 - Jan 2018

  • Inside Sales Account Executive

    Mar 2014 - Jun 2015
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  Allbridge

  Oct 2023 - now

  VP, Sales Operations