Sevda Papantonis

Experience

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  Self-Employed

  Jul 2004 - Dec 2017

  Mobile Beauty Therapist

  Summary: Provided a comprehensive range of beauty treatments services such as waxing, massage, facials, manicures, pedicures and Bridal make-up. Direct and control budgeting costs for treatments, products and stock control to meet augmented results.Achievements:• Successfully built a loyal client base, customer rapport which achieved a very high level of uptake and excellent feedback;

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  Elizabeth Arden

  Sept 2005 - Nov 2007

  Beauty Consultant/Account Manager

  Summary: Executed plans and implemented policies to achieve and maximise account retail performance attaining acceptable standards of targeted objectives. Provided excellent customer service by offering professional makeovers and mini facials to all clients. Organised visual merchandising, managed team, dealt with customer issues and queries, as well as events and promotions.Achievements:• Maximised sales target of premium product beyond company forecasted sales margin and KPI’s by 10%;• Delegated tasks to motivate team in key events, which contributed to 40% sales growth above teams expected targets; Show less

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  Amway

  Feb 2009 - Dec 2017

  Beauty & Nutrition Retail Senior Sales Consultant

  Summary: Resident beautician, promotion of Amway brands, delivered world class customer service and consultancy to clients. Duties included makeovers, facials, facial analysis computer evaluation system skin consultations, manicures and eyebrow threading at professional standards. Research and analyse customer queries and customer services (AS400 till systems). Maintain and update stores visual merchandising with latest product launches and promotions; adjusting window displays accordingly and in-store visual displays.Duties/Achievements:• Spearheaded Amway management of beauty consultations and generated 3% sales growth over two years through implementation of dynamic sales and market penetration strategies;• Administered Amway creative beauty events and KPIs by leading the tasks and produced successful sales by 12% in daily sales;• Maintained online dealing of products with corporate statistic initiatives to drive sales and maximise marketing potential through innovative promotions and merchandising;• Attended renowned cruise trip for achieving highest customer sales target and nominated for UKs top customer service and beauty consultant; Show less

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  Skinsmiths

  Jun 2018 - Jul 2020

  Treatment Adviser/Assistant Clinic Manager/Receptionist

  Summary: Delivered face-to-face consultations, and tailor-made memberships, targeting problem areas consumers enquired for treatment. Provided detailed explanations on a variety of treatment procedures available as well as keeping abreast what would be more beneficial the consumer.Duties:• Front of house, meet and greet; management of diary appointments and queries;• Following-up correspondence and communications via calls and emails;• Ensuring customer satisfaction and conducting follow up reviews;• Signing up members to membership plans/programmes which are tailored for their needs as well as setting up payment schemes;• Management of B2B relationships;• Promotion and awareness campaigns of Skinsmiths Clinics; events creation promoting treatments to potential customers and members;• Creating a positive atmosphere, ensuring salon is presentable for the customers and staff; Show less

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  Thérapie Clinic

  Jun 2021 - now

  Clinic Supervisor

  Summary: Clinic Supervisor and Laser Liaison Officer. Signing-off and overseeing staff for approval to carry out laser treatments; ensuring all staff follows protocol on machine settings, mark-outs and tattoos on clients. Maintenance checks on machines. Front of house/reception for client meet and greet.Duties:• Diary management, bookings management, input sales, confirmation via calls and responding to emails;• Perform consultations ensuring clients convert to buying courses of treatments, followed up with non-convertors, no shows and book for consultation or converting clients into courses of treatments;• Managed B2B, building a rapport with local businesses and raising awareness of Thérapie Clinic promotion treatments offers;• Ensuring staff’s daily plan is completed and guidance of how to reach targets, upselling and upgrades; • Stock counts and uploads on systems;• End-of-day reports, cashing up, CAS KPI’s and room tracker reports which are emailed daily to management;• Ensuring 5 Star services are provided to all clients and that they are happy with services; Ensuring clinic is to its highest standard of cleanliness and presentation; Show less