Jamie Ajibade

Jamie Ajibade

Customer Service Assistant

Followers of Jamie Ajibade535 followers
location of Jamie AjibadeLondon, England, United Kingdom

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  • Timeline

  • About me

    Service Desk Analyst at Euromonitor International

  • Education

    • SFX 6th Form College

      2011 - 2013
      BTEC Level 3 National Diploma in IT Information Technology Practitioner Distinction*, Distinction, Distinction

      Designed a restaurant food application using C# in Visual Basic which allowed users to enter details and order food.

    • Coventry University

      2013 - 2016
      BSc (Hons) Information Technology Practitioner Information Technology 1st

      ProjectsDesigned a wedding planner using C++ and C# (1st year)Designed an Application using App Inventor (2nd year) - https://youtu.be/U1tKhHbQrXkCreated and designed a restaurant website via Wordpress (3rd year)Installed, Configured and maintained a server using Linux, Raspberry Pi, Windows Operating systems, IIS, Server set up - PHP, SQL (Group Project)

  • Experience

    • Sainsbury's

      Jul 2010 - Jul 2010
      Customer Service Assistant
    • FACE

      Dec 2011 - Dec 2011
      Clerical Assistant

      2 Weeks work experience placement enabled me to develop transferable skills such as Teamwork, problem solving, Communication , Management and time keeping, research skills. In addition to this it required me to be reliable and responsible for completing certain tasks by a deadline. This work placement also gave me confidence and gave me a chance to work in the city in a professional environment. Tasks and responsibilities;- Filing - Researching data and information- General Admin -Communicate effectively with other colleagues-IT knowledge and skills required (Word, Excel, Publisher, Powerpoint Show less

    • Sabichi

      Apr 2014 - Sept 2014
      Sales Consultant

      I consistently delivered good customer service with praise from various senior staff as well as praise from the customers. I was able to use IT systems in order to track, sell and locate furniture. I was also able to close sales and use problem solving skills in order to meet targets.• Receiving deliveries and merchandizing• Opening and closing the store• Being able to prioritize and deal with various customers (angry and happy)• Working closely alongside the manager, supervisor and area manager to meet targets. Show less

    • Parcelforce Worldwide

      Sept 2014 - Nov 2014
      Warehouse Operator

      Job role involved working in the transport sector to picking and packing parcels for customer during the Christmas period. This was a temporary job which allowed me to gain valuable team work experience and develop warehouse operative skills by assisting with picking and packing large parcels for businesses and customers.• Scanning parcels• Taking delivery of goods and supplies• Picking and packing orders• Keeping paperwork up to date• To work efficiently and effectively as part of a team• To achieve the targets and job standards set out by Team Leaders/Supervisors• Duties involve regular repetitive light, medium and heavy lifting • To maintain high levels of Health and Safety standard Show less

    • Toys"R"Us, Inc.

      Nov 2014 - Dec 2014
      Warehouse Operator

      Roles involved working in the transport sector to picking and packing parcels for customer during the Christmas period. This was a temporary job which allowed me to gain valuable team work experience and develop warehouse operative skills by assisting with picking and packing large parcels for businesses and customers.• Scanning parcels• Taking delivery of goods and supplies• Picking and packing orders• Keeping paperwork up to date• To work efficiently and effectively as part of a team• To achieve the targets and job standards set out by Team Leaders/Supervisors• Duties involve regular repetitive light, medium and heavy lifting • To maintain high levels of Health and Safety standard Show less

    • Murray Uniforms Ltd

      Jun 2015 - Aug 2016
      Portal Web Developer

      This job role involves working for a retail business as a web portal developer which involves the following tasks and responsibilities;• Working with DBM, contract implementation department and account managers.• Answering customer calls and enquiries• Building and maintaining web portals for customers via a GMS database • General administration, order processing• Accounting• System Analysis • Daily amendments and updates to customer portals on request• Building and testing new customer portals including Unit testing, Acceptance testing and White box testing• Creating user guides for customer employees• Training new customers on portal use• Working with our clients software provider to drive continual improvement to the system and ensure bespoke developments are made.• Ensuring agreed deadlines are achieved• Writing new procedures and training guides. Show less

    • BAE Systems Applied Intelligence

      Nov 2016 - Jan 2017
      Software Engineer

      As a Software Developer I was able to work under pressure and learn about the following • SQL/MongoDB• CI/CD Testing• Java• Control version - Github, Jira

    • RELEX Solutions

      Apr 2017 - May 2019
      Technical Project Manager

      As a technical project manager it is my responsibility to lead and deliver end-to-end technology solutions in line with the customers’ specification and provide business analysis for the supply chain management sector of the business along with the project managers and support analyst. I worked with leading retailers by delivering fast and effective solutions for our customers. Responsibilities included;• Providing 2nd tier and 3rd tier technical support for customers• Attending training and developing relevant knowledge and skills and updating wiki• Building the technical integration between RELEX system and customer’s backend systems, or supervising the integration work.• Attending customer work shops and answering any technical queries.• Customer specific coding and programming in Java Show less

    • Brookes

      Sept 2019 - Jun 2020
      IT Support Consultant

      Being an IT Support Consultant has given me the knowledge and skills to deal with customers requests via ticketing systems and providing customers with 1st and 2nd line support. In addition, I was able to utilize basic computer skills to fix and solve internal and external matters.• SQL Server (Backup, Maintenance, optimization)• Windows 10• Microsoft Azure• Office365• Active Directory

    • Euromonitor International

      Nov 2020 - Dec 2024
      Service Desk Analyst

      IT support for end users including network, server and windows as well as software and technical areas. - Office 365- Microsoft Azure - ITIL- Windows 10 & 11- Active Directory

  • Licenses & Certifications

    • Introduction to Cloud Computing

      IBM
      Nov 2024
      View certificate certificate
    • Technical Support Fundamentals

      Google
      Nov 2024
      View certificate certificate
    • MTA Server Fundamentals

      Microsoft
      Apr 2016
    • MTA Networking Fundamentals

      Microsoft
      Oct 2015
    • SDI Service Desk Analyst v8

      PeopleCert
      Jan 2023
  • Volunteer Experience

    • Support

      Issued by XYZ London LTD on Jul 2013
      XYZ London LTDAssociated with Jamie Ajibade
    • Promoter

      Issued by Tabula Rasa Youth Centre on Feb 2011
      Tabula Rasa Youth CentreAssociated with Jamie Ajibade