
Jamie Ajibade
Customer Service Assistant

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About me
Service Desk Analyst at Euromonitor International
Education

SFX 6th Form College
2011 - 2013BTEC Level 3 National Diploma in IT Information Technology Practitioner Distinction*, Distinction, DistinctionDesigned a restaurant food application using C# in Visual Basic which allowed users to enter details and order food.

Coventry University
2013 - 2016BSc (Hons) Information Technology Practitioner Information Technology 1stProjectsDesigned a wedding planner using C++ and C# (1st year)Designed an Application using App Inventor (2nd year) - https://youtu.be/U1tKhHbQrXkCreated and designed a restaurant website via Wordpress (3rd year)Installed, Configured and maintained a server using Linux, Raspberry Pi, Windows Operating systems, IIS, Server set up - PHP, SQL (Group Project)
Experience

Sainsbury's
Jul 2010 - Jul 2010Customer Service Assistant
FACE
Dec 2011 - Dec 2011Clerical Assistant2 Weeks work experience placement enabled me to develop transferable skills such as Teamwork, problem solving, Communication , Management and time keeping, research skills. In addition to this it required me to be reliable and responsible for completing certain tasks by a deadline. This work placement also gave me confidence and gave me a chance to work in the city in a professional environment. Tasks and responsibilities;- Filing - Researching data and information- General Admin -Communicate effectively with other colleagues-IT knowledge and skills required (Word, Excel, Publisher, Powerpoint Show less

Sabichi
Apr 2014 - Sept 2014Sales ConsultantI consistently delivered good customer service with praise from various senior staff as well as praise from the customers. I was able to use IT systems in order to track, sell and locate furniture. I was also able to close sales and use problem solving skills in order to meet targets.• Receiving deliveries and merchandizing• Opening and closing the store• Being able to prioritize and deal with various customers (angry and happy)• Working closely alongside the manager, supervisor and area manager to meet targets. Show less

Parcelforce Worldwide
Sept 2014 - Nov 2014Warehouse OperatorJob role involved working in the transport sector to picking and packing parcels for customer during the Christmas period. This was a temporary job which allowed me to gain valuable team work experience and develop warehouse operative skills by assisting with picking and packing large parcels for businesses and customers.• Scanning parcels• Taking delivery of goods and supplies• Picking and packing orders• Keeping paperwork up to date• To work efficiently and effectively as part of a team• To achieve the targets and job standards set out by Team Leaders/Supervisors• Duties involve regular repetitive light, medium and heavy lifting • To maintain high levels of Health and Safety standard Show less

Toys"R"Us, Inc.
Nov 2014 - Dec 2014Warehouse OperatorRoles involved working in the transport sector to picking and packing parcels for customer during the Christmas period. This was a temporary job which allowed me to gain valuable team work experience and develop warehouse operative skills by assisting with picking and packing large parcels for businesses and customers.• Scanning parcels• Taking delivery of goods and supplies• Picking and packing orders• Keeping paperwork up to date• To work efficiently and effectively as part of a team• To achieve the targets and job standards set out by Team Leaders/Supervisors• Duties involve regular repetitive light, medium and heavy lifting • To maintain high levels of Health and Safety standard Show less

Murray Uniforms Ltd
Jun 2015 - Aug 2016Portal Web DeveloperThis job role involves working for a retail business as a web portal developer which involves the following tasks and responsibilities;• Working with DBM, contract implementation department and account managers.• Answering customer calls and enquiries• Building and maintaining web portals for customers via a GMS database • General administration, order processing• Accounting• System Analysis • Daily amendments and updates to customer portals on request• Building and testing new customer portals including Unit testing, Acceptance testing and White box testing• Creating user guides for customer employees• Training new customers on portal use• Working with our clients software provider to drive continual improvement to the system and ensure bespoke developments are made.• Ensuring agreed deadlines are achieved• Writing new procedures and training guides. Show less

BAE Systems Applied Intelligence
Nov 2016 - Jan 2017Software EngineerAs a Software Developer I was able to work under pressure and learn about the following • SQL/MongoDB• CI/CD Testing• Java• Control version - Github, Jira

RELEX Solutions
Apr 2017 - May 2019Technical Project ManagerAs a technical project manager it is my responsibility to lead and deliver end-to-end technology solutions in line with the customers’ specification and provide business analysis for the supply chain management sector of the business along with the project managers and support analyst. I worked with leading retailers by delivering fast and effective solutions for our customers. Responsibilities included;• Providing 2nd tier and 3rd tier technical support for customers• Attending training and developing relevant knowledge and skills and updating wiki• Building the technical integration between RELEX system and customer’s backend systems, or supervising the integration work.• Attending customer work shops and answering any technical queries.• Customer specific coding and programming in Java Show less

Brookes
Sept 2019 - Jun 2020IT Support ConsultantBeing an IT Support Consultant has given me the knowledge and skills to deal with customers requests via ticketing systems and providing customers with 1st and 2nd line support. In addition, I was able to utilize basic computer skills to fix and solve internal and external matters.• SQL Server (Backup, Maintenance, optimization)• Windows 10• Microsoft Azure• Office365• Active Directory

Euromonitor International
Nov 2020 - Dec 2024Service Desk AnalystIT support for end users including network, server and windows as well as software and technical areas. - Office 365- Microsoft Azure - ITIL- Windows 10 & 11- Active Directory
Licenses & Certifications
- View certificate

Introduction to Cloud Computing
IBMNov 2024 - View certificate

Technical Support Fundamentals
GoogleNov 2024 
MTA Server Fundamentals
MicrosoftApr 2016
MTA Networking Fundamentals
MicrosoftOct 2015
SDI Service Desk Analyst v8
PeopleCertJan 2023
Volunteer Experience
Support
Issued by XYZ London LTD on Jul 2013
Associated with Jamie AjibadePromoter
Issued by Tabula Rasa Youth Centre on Feb 2011
Associated with Jamie Ajibade
Languages
- poPortuguese
- spSpanish
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