Sonali Biswas

Experience

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  Shanti Travel

  Jan 2014 - Jul 2015

  Front desk executive

  Worked as a front desk executive in the marketing and communication department

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  Clarks Innn Group of Hotels

  Jul 2015 - Jun 2016

  Reservation Executive

  Worked as a reservation executive, handling calls from travel agents for bulk bookings. Sending booking confirmations, inventory management, keeping records of cancellations , doing reconfirmations calls and emails. Preparing rate cards for peak and low season.

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  Goibibo

  Jun 2016 - Nov 2017

  Travel Executive

  Working as a travel executive in operation department ! Handling all the guest queries regarding booking for domestic or international hotels. Help customers to create a domestic and international bookings!!

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  Direct Hair Implantation India

  Nov 2017 - Mar 2018

  Business Development Executive

  Working as a sales representative, Managing online inquiries and helping clients to book the consultation over the call !!

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  VIBES Healthcare Ltd.

  Mar 2018 - now

  Business Development Representative

  Handling Pan India and Bangladesh Market for laser hair reduction, weight loss, hair loss and skin treatments. Handling email marketing inquiries, tele queries web inquiries and Whatsapp chats received via Facebook and other social media marketing campaigns. Report building. Preparing comparative analysis on a monthly basis and sharing with centre managers and higher management. Initiating promotions to generate business at key times.Team handling, Delegating tasks to team members and helping them in completing it within the assigned timeline.Attend immediately to the clients complaints and ensure follow up until resolved. Show less