Abdullah Aloraifan

Experience

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  IKEA

  Jan 2016 - Feb 2016

  Salesman

  I got promoted in less than a month from salesman to Add-on Auditor • Assisting customers and providing advice on the best solutions for their homes.• Keeping your sales floor tidy, priced and fully stocked to give customers a positive shopping experience.• Acting as an expert and consultant on a broad range of home furnishing solutions, products, and services to inspire and inform customers.• Guiding customers toward top-selling and prioritized products.• Assembling display products for the introduction of new products. Show less

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  Ensco plc

  Jan 2017 - Jul 2017

  Rigger

  Physical strength and fitness.Safety-conscious mentality.Patience.Task-oriented and rational

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  Ccc by stc

  Jul 2017 - Jan 2018

  Representative of Customers experience
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  SAUDI AIRLINES

  Feb 2018 - Jul 2018

  Airman

  Responsible for the safety and service of high standards throughout the cabin. Ensuring the consistent delivery of the onboard product. Take the initiative to address complex issues. Contribute to the cabin crew’s delivery of the Customer Experience.

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  Landmark Arabia

  Oct 2018 - Feb 2019

  Assistant Store Manager

  Financials• Achieve the sales targets for the store• Monitor and control expenses (overtime, local, stock, and consumables) through efficient store operations• Interpret and act on operational profit and sales reports generated and focus on improving under-performing areas• Monitor sales performance against last year, last week, and budget on a daily and weekly basis and give feedback to managers, and communicate with staff.Process• Ensure accurate stock merchandise and management (stock aging, stock loss, space management) within the store as per company norms• Oversee and monitor all point of sales activities in the store which includes - sales transactions tracking customer orders and payments, registering sales and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback• Oversee cash transaction entry and management (petty cash, pos cash elements, change floats)• Regularly audit own store administration and inform the management in case of discrepancy• Develop an understanding of the commercial environment, local trading patterns, competitor activity, and market trends in the retail sector and their impact on stores.• Ensure the highest standards of visual appearance throughout the store including all non-retail areas• Prepare and review store reports on sales, commercial profit, and stock aging (slow-moving, fast-moving, and non-moving items)Customer• Effective resource planning for customer service• Ensure customer needs are met and complaints/queries are resolved promptly• Support in providing mystery shopping feedback and preparing an action plan for improvement Show less

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  Emdad Al Khebrat

  Jan 2021 - May 2021

  Customer Service Coordinator

  One of the if not the best company that I worked withinManages a team of customer service employees and ensures that the team complies with the policies and procedures of the organization. Maintain the positive image, brand, and reputation of the organization.Managing a team of customer service employees.Maintaining compliance with policies and procedures.Offering excellent customer service.Displaying extensive product knowledge.Overseeing the work of every employee in your team.Promoting the vision of the organization.Conducting quality assurance surveys with customers and reporting findings to the staff.Handling customer complaints brought to your attention.Conducting regular training sessions with the team.Motivating the team to perform at their best. Show less

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  MindMerge Training & Consulting

  Dec 2022 - Oct 2024

  HSE Sales Manager
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  Sharq Driving School

  Jun 2023 - now

  Professional Driving Instructor

  • Promotes safety as the top priority and fosters system performance that meets or exceeds key performance indicators (KPIs) in safety, customer service, reliability, and on-time performance.• Facilitates Motorcycle/ or car Operator and Maintenance Servicer training for new and current employees. Provides practical and professional guidance in a classroom environment and hands-on training in driving and/or servicing a motorcycle/ or car in the field.• Determines whether Motorcycle/ or car operator trainees have mastered the skills and proficiency levels required for graduation from the training program.• Ensures that Motorcycle/ or car Operator training programs comply with external mandates, regulations, and internal procedures.• Creates PowerPoints, memory aids, posters, flyers, and other practical learning materials to support the training curriculum.• Evaluate all training programs to measure efficiency and effectiveness using measurable benchmarks. Recommends and implements improvements as needed.• Processes training documentation accurately and in a timely fashion.• Coordinates the scheduling of the training program and ensures timelines are met.• Corrects and/or reports unsafe conditions or actions to Managers, Motorcycle/ or car Operations Training.• Assists in the development of new training programs for current staff members.• Counsel operators during training and issue counseling letters as necessary. Show less